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Known Issue - Users launching Collaborate Ultra sessions with the Edge web browser may not hear audio in session.

Date Published: Apr 03,2019


CategoryProduct:Known Issues & Error Messages; Version:Ultra Experience
Article No.: 000050539
Product:
Collaborate
Service Pack(s):
Ultra Experience
Issue Description:
Users launching Collaborate Ultra sessions with the Edge web browser may not hear audio in session.

Symptoms:

Known Issue Symptoms:

Users launching Collaborate Ultra sessions with the Edge web browser may not hear audio in session.
 

Affected Platforms:

Edge Web Browser using the EdgeHTML 18.17763 rendering engine
To see if your Edge web browser is affected, check EdgeHTML version as follows:
  • Click the three dots located at the top, right side of the screen.
  • Scroll down and click Settings.
  • Scroll again to the bottom of the menu and see 'About this app'. The version number is listed here.
User-added image
 
 
 

 


Resolution/Workaround:

Workaround:
Use a different web browser.
See the System Requirements for Collaborate with the Ultra Experience documentation for list of supported browsers.
https://blackboard.secure.force.com/publickbarticleview?id=kAB70000000PAsD









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