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Known Issue: Chrome or Edge crashes when application sharing for a small percentage of Windows 10 users

Date Published: Sep 29,2020


CategoryProduct:Web Conferencing; Version:Web Conferencing
Article No.: 000060664
Service Pack(s):
Web Conferencing
Description:
Known Issue: Chrome or Edge with Chromium crashes when application sharing for a small percentage of Windows 10 users with Realtek drivers. This issue is a problem with Chromium.

Symptoms:

Known Issue Summary

The Google Chrome or Microsoft Edge browser crashes when application sharing in Collaborate for a small percentage of Windows 10 users with Realtek drivers. This issue seems to be a problem with Chromium and the driver. 

Affected Platforms

Windows 10, Google Chrome browser, Edge with Chromium, Realtek driver

Cause:

The issue seems to be an incompatibility between the Realtek exe and Chromium's application sharing module. https://support.google.com/chrome/thread/45541893?hl=en&msgid=54636814

 

Resolution/Workaround:

Workaround 1
To fix Chrome or Edge, please try the following workaround:
  1. Using Window's search bar, search for: SwUSB.exe
  2. Rename the file to something similar to SwUSB-rename.exe
  3. Restart your computer and try application sharing again
Workaround 2
Use Firefox to Application Share

Information:

If you would like to inform Google of the issue, please follow Google's directions on reporting crashes here:
https://www.chromium.org/for-testers/bug-reporting-guidelines/reporting-crash-bug








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