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Browser Incompatibility in Box View for the Cursor Text Selection, Drawing, and Highlight Tools

Date Published: May 18,2018

CategoryPlanned First Fix Release:Future Reference; Product:Grade Center,Browsers; Version:SaaS
Article No.: 000060557
Blackboard Learn
Service Pack(s):
The highlight tool and cursor text selection tools do not work properly depending on the web browser and order of actions in the New Box View.
Steps to Repeat:
  1. Create an Assignment content item in a content area using Assessments > Assignment.
  2. Submit to the Assignment as a Student with a Box compatible file format e.g. .docx.
  3.  As a System Admin or Instructor, open the attempt from Grade Center.
Observed Behavior:
Using the drawing tool seems to prevent text from being highlighted using the cursor.

Selecting text using the cursor, then choosing the highlight tool, causes a passage above the selected text to become highlighted.
Works correctly in all scenarios.
Expected Behavior:
All tools work regardless of the order they are used in.


This will only work in the Chrome browser:

Double clicking a word to highlight it then using the keyboard to expand the selection can be used as a workaround e.g. hold shift and press the arrow keys to expand the selection in that direction

Target Release:

Future Reference

Patch Available:


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