Behind the Blackboard! Known Issue: Users must click the "Show All" button in order to see all Blackboard Collaborate recordings in Blackboard Learn Original B2 when searching the recording list. - Behind the Blackboard Skip Navigation
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Known Issue: Users must click the "Show All" button in order to see all Blackboard Collaborate recordings in Blackboard Learn Original B2 when searching the recording list.

Date Published: Nov 26,2019


CategoryProduct:Known Issues & Error Messages,Integrations,Known Issues & Error Messages; Version:Web Conferencing,Ultra Experience
Article No.: 000041802
Product:
Collaborate -Web Conferencing
Release:
9.1
Service Pack(s):
Web Conferencing, Ultra Experience
Issue Description:
Users must click the "Show All" button in order to see all Blackboard Collaborate recordings in Blackboard Learn Original B2 when searching the recording list.
Steps to Repeat:
  • Login to Blackboard Learn
  • Go to a course containing Collaborate recordings
  • Go to Course Tools
  • Click on "Blackboard Collaborate"
  • Click on the Recordings tab
  • Query for desired recording

Expected results:
All recordings matching the search parameters appear in the list of results.
Actual results:
Only a few recordings appear in the list.

Click "Show All" button
All recordings meeting search parameters now appear in the list of results.
 

Symptoms:

Known Issue Symptoms

When searching for recordings in Blackboard Learn via the Collaborate Original B2, the desired recording does not immediately appear in the list of search results.  User must click the "Show All" button in order to see a full list of recordings matching the search parameters.  

Affected Platforms

Blackboard Learn Collaborate Original Building Block (all versions)


Resolution/Workaround:

As Blackboard moves towards phasing out Collaborate Original in 2020, the Blackboard Collaborate Original Building Block will be phased out as well.  For that reason, a fix will not be forthcoming for this issue.  

Workaround

If the desired recording doesn't immediately appear when searching for a recording, click the "Show All" button to ensure that you are seeing all recordings matching your search parameters.









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