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Unable to Launch Application Error

Date Published: Nov 15,2017


CategoryProduct:Web_Conferencing_Known_Issues_and_Error_Messages_Web_Conferencing; Version:Web_Conferencing
Article No.: 000047709
Product:
Collaborate -Web Conferencing
Service Pack(s):
Web Conferencing
Issue Description:
SVV4-XB4H-6MBC-QPJ9

Symptoms:

Known issue Symptoms

Users are not able to launch Collaborate Original.

Affected Platforms

Windows 10.
 


Resolution/Workaround:

This issue may be resolved by disabling Comodo internet security premium 10 from the windows Operating System or by unblocking Collaborate Blackboard Launcher on the Comodo interface. To do so, follow the steps below for detailed instructions.
 

  1. Search for Comodo using the Spotlight search box.
  2. Click the Comodo option.
  3. Click unblock application option from the main menu.
User-added image
    4. Uncheck the boxes for the Blackboard Launcher
    5. Try another Blackboard Collaborate Classic session


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The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2017 Blackboard Inc. All rights reserved