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Overall Summary of User Activity Returns 0 in Access Date Section Table

Date Published: Dec 06,2017


CategoryPlanned_First_Fix_Release:Future_Reference_Learn; Product:Reporting_Learn,Course_Tools_Learn; Version:Learn_9_1_Q2_2017_3200_0_0,Learn_9_1_Q4_2017,Learn_9_1_Q2_2018,Learn_9_1_Q4_2016_3100_0_0_rel_107_401e,SaaS,Learn_9_1_Q2_2016_3000_1_0_rel_52_991d
Article No.: 000047809
Product:
Blackboard Learn
Release:
9.1;SaaS
Service Pack(s):
Learn 9.1 Q2 2017 (3200.0.0), Learn 9.1 Q4 2017, Learn 9.1 Q2 2018, Learn 9.1 Q4 2016 (3100.0.0-rel.107+401e, SaaS, Learn 9.1 Q2 2016 (3000.1.0-rel.52+991d)
Issue Description:
The Overall Summary of User Activity returns 0 in the Access Date Section table. This is specific to Users with pk1 values over 1000, and only for Language Packs that use a space for the thousands separator.
Steps to Repeat:
  1. Log into Blackboard Learn as a System Administrator
  2. Access any Course
  3. Navigate to Course Management > Evaluation > Course Reports
  4. Select Overall Summary of User Activity
  5. Select Time Period and Run the Report

Expected Behavior:
The Access / Date table is populated with data

Observed Behavior:
The Access / Date table only returns 0 values


Cause:

This only occurs when:
  • The Users (Students) in the Course have PK1 values over 1000
  • The Language Pack uses a space as a thousands separator (1 000)
    • Examples include Swedish, German, French, etc.

Resolution/Workaround:

Please contact Blackboard Technical Support.


Target Release:

Future Reference

Patch Available:

No






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