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Overall Summary of User Activity Returns 0 in Access Date Section Table

Date Published: Dec 06,2017

CategoryPlanned First Fix Release:Future Reference; Product:Reporting,Course Tools; Version:Learn 9.1 Q2 2017 (3200.0.0),Learn 9.1 Q4 2017 (3300.0.0),Learn 9.1 Q2 2018 (3400.0.0),Learn 9.1 Q4 2016 (3100.0.0-rel.107+401e,SaaS,Learn 9.1 Q2 2016 (3000.1.0-rel.52+991d)
Article No.: 000047809
Blackboard Learn
Service Pack(s):
Learn 9.1 Q2 2017 (3200.0.0), Learn 9.1 Q4 2017 (3300.0.0), Learn 9.1 Q2 2018 (3400.0.0), Learn 9.1 Q4 2016 (3100.0.0-rel.107+401e, SaaS, Learn 9.1 Q2 2016 (3000.1.0-rel.52+991d)
Issue Description:
The Overall Summary of User Activity returns 0 in the Access Date Section table. This is specific to Users with pk1 values over 1000, and only for Language Packs that use a space for the thousands separator.
Steps to Repeat:
  1. Log into Blackboard Learn as a System Administrator
  2. Access any Course
  3. Navigate to Course Management > Evaluation > Course Reports
  4. Select Overall Summary of User Activity
  5. Select Time Period and Run the Report

Expected Behavior:
The Access / Date table is populated with data

Observed Behavior:
The Access / Date table only returns 0 values


This only occurs when:
  • The Users (Students) in the Course have PK1 values over 1000
  • The Language Pack uses a space as a thousands separator (1 000)
    • Examples include Swedish, German, French, etc.


Please contact Blackboard Technical Support.

Target Release:

Future Reference

Patch Available:


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