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Known Issue: Collaborate Original users unable to upload PowerPoint files in Collaborate Classic on Mac OS High Sierra.

Date Published: Mar 26,2018


CategoryProduct:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000048047
Product:
Collaborate -Web Conferencing
Service Pack(s):
Web Conferencing
Issue Description:
Collaborate Original users unable to upload PowerPoint files in Collaborate Classic on Mac OS High Sierra.

Symptoms:

Known Issue Symptoms

Upon trying to upload a PowerPoint file into a Collaborate Original session, user gets an error message:
"Failure calling PPT to process"

Affected Platforms:

MacOS High Sierra (version 10.13)



 


Resolution/Workaround:

Workarounds

  1. Convert the PowerPoint slides to image files (jpeg format) and upload them into your Collaborate Original session.
  2. Use Oracle Java instead of launcher.
    • You will need to change the file type association for the .collab file to direct it to open with Oracle Java
    • Right Click on .Collab File > Get Info > Expand the Opens With section.
    • Finder opens
    • Click Always Open With
    • Select Macintosh HD from drop down once finder opens.
    • Select Enable: All Applications
    • Navigate to /System/Library/CoreServices/Java Web Start.app
    • Select Java Web Start.app
  3. Download and use Apache OpenOffice to complete the PowerPoint upload process.
Related Article - Known Issue: Users on Mac OSX 10.8+ with Office 2011 receive "Failure Calling PowerPoint to process presentation"









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