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New Box View not Rendering Documents

Date Published: Aug 14,2019

CategoryPlanned First Fix Release:Future Reference; Product:Course Tools; Version:Learn 9.1 Q4 2019,Learn 9.1 Q2 2017 (3200.0.0),Learn 9.1 Q4 2017 (3300.0.0),Learn 9.1 Q2 2018 (3400.0.0),Learn 9.1 Q4 2018 (3500.0.0),Learn 9.1 Q2 2019 (3700.0.0),SaaS
Article No.: 000048131
Blackboard Learn
Service Pack(s):
Learn 9.1 Q4 2019, Learn 9.1 Q2 2017 (3200.0.0), Learn 9.1 Q4 2017 (3300.0.0), Learn 9.1 Q2 2018 (3400.0.0), Learn 9.1 Q4 2018 (3500.0.0), Learn 9.1 Q2 2019 (3700.0.0), SaaS
Issue Description:
Assignments submitted by Students are not being rendered in the New Box View. Messages being displayed are "This file is being converted. The estimated wait time is 6039 seconds." The issue is occurring also in older Assessments.
Steps to Repeat:
  1. Log into Blackboard Learn
  2. Navigate into a Course
  3. Go to the Full Grade Center
  4. View the Student's Assignment Attempt

Expected Behavior:
File is rendered

Observed Behavior:
The submitted Assignment is not displayed

Target Release:

Future Reference

Patch Available:


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