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The Default Login Page Displays an Access Denied Error on First Login Attempt

Date Published: Apr 17,2019

CategoryPlanned First Fix Release:Will Not Fix; Product:Authentication & Security,Browsers; Version:SaaS
Article No.: 000058168
Blackboard Learn
Service Pack(s):
After upgrading to 3300.8 the Default Authentication Backdoor throws an Access Denied error message the first time a User tries to log in (or if they have cleared their cookies and Browser Cache).
Steps to Repeat:
Note: In order to replicate this issue, you will need to have the Cookies and Browser Cache for the Environment cleared out. Alternatively, you might be able to replicate with a new incognito or private Browser session
  1. Navigate to the Environment's Default Login Page 
    • This is the domain URL followed by /webapps/login/?action=default_login
  2. Log in using Default Authentication Credentials
Expected Behavior:
Would be logged in as normal
Observed Behavior
Receive an error message: 
Access Denied
Either you are not logged in or you do not have the appropriate privileges to perform this action


Try a second time, after the first failure.

Target Release:

Will Not Fix

Patch Available:


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