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Course Message Inbox Results in a Contact Administrator Error

Date Published: Feb 06,2019

CategoryPlanned First Fix Release:SaaS - v3500.11.0,Learn 9.1 Q2 2019 Release; Product:Communication Tools,Course Tools; Version:Learn 9.1 Q4 2017 (3300.0.0),Learn 9.1 Q2 2018 (3400.0.0),Learn 9.1 Q4 2018 (3500.0.0),SaaS
Article No.: 000048560
Blackboard Learn
Service Pack(s):
Learn 9.1 Q4 2017 (3300.0.0), Learn 9.1 Q2 2018 (3400.0.0), Learn 9.1 Q4 2018 (3500.0.0), SaaS
Issue Description:
Xythos error results in Course message inbox becoming unusable.
Steps to Repeat:
  1. Access Blackboard as an Administrator
  2. Create and Access a test Course
  3. Enroll as the Instructor and Enroll a test Student with a working email
  4. Send a Course Message to the Student
  5. As the Student, reply to the message attaching a file with a gratuitously long filename
  6. As the Instructor, attempt to access the Inbox
Expected Behavior:
Access to the Inbox folder without issue

Observed Behavior:
An error is received,
Could not get attached file.
For reference, the Error ID is unique-error-id.


Sample Error Stack Trace
018-03-22 12:35:03 -0500 - Cound not get attached file.<P><span class="captionText">For reference, the Error ID is 17686272-265f-4940-ace2-c2c2b933cc9a.</span> - blackboard.persist.PersistenceRuntimeException: Cound not get attached file.
	at blackboard.web.messaging.course.messageList_jsp._jspService(
	at org.apache.jasper.runtime.HttpJspBase.service(
	at javax.servlet.http.HttpServlet.service(
	at sun.reflect.GeneratedMethodAccessor737.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(
	at java.lang.reflect.Method.invoke(
	at Method)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
	at org.apache.catalina.core.ApplicationFilterChain.access$000(
	at org.apache.catalina.core.ApplicationFilterChain$
	at org.apache.catalina.core.ApplicationFilterChain$
	at Method)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(


Target Release:

Learn 9.1 Q2 2019 Release

SaaS - Fixed (v3500.11.0)

Patch Available:


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