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System Reporting Language Display Issues

Date Published: Jan 11,2019

CategoryPlanned First Fix Release:Future Reference; Product:Language Packs; Version:Learn 9.1 Q4 2017 (3300.0.0),Learn 9.1 Q2 2018 (3400.0.0),Learn 9.1 Q4 2018 (3500.0.0),Learn 9.1 Q2 2019 (3700.0.0),SaaS
Article No.: 000050117
Blackboard Learn
Service Pack(s):
Learn 9.1 Q4 2017 (3300.0.0), Learn 9.1 Q2 2018 (3400.0.0), Learn 9.1 Q4 2018 (3500.0.0), Learn 9.1 Q2 2019 (3700.0.0), SaaS
Issue Description:
When setting the System Language Pack to zh_CN and running a System Report the Legend Key data is not displayed correctly. Note that this only occurs on Linux based environments.
Steps to Repeat:
  1. Log in as an Admin User
  2. System Admin Tab > Language Packs
    • Manage zh_CN and set as default Language Pack (enable it for all areas)
  3. System Admin Tab > System Reporting > Statistics Reports > Overrall Summary of Usage: Run
    • Leave everything as default and set the date to show 2 weeks of data
    • Run the Report and observe

Expected Behavior:
The Legend Key data is displayed in the set Language Pack, in this case multibyte characters should be displayed

Observed Behavior:
The Legend Key data is not displayed correctly

Target Release:

Future Reference

Patch Available:


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