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Users Cannot Access SCORM Packages After Course Copy

Date Published: Mar 11,2019

CategoryPlanned First Fix Release:SaaS - v3500.11.0,Learn 9.1 Q2 2019 Release; Product:Content Management,Extensions; Version:Learn 9.1 Q2 2018 (3400.0.0),Learn 9.1 Q4 2018 (3500.0.0),SaaS
Article No.: 000050159
Blackboard Learn
Service Pack(s):
Learn 9.1 Q2 2018 (3400.0.0), Learn 9.1 Q4 2018 (3500.0.0), SaaS
Issue Description:
SCORM files are missing after Course copy, if the source Course contains more than one SCORM content.
Steps to Repeat:
  1. Log into Blackboard as an Instructor
  2. Enter a Course
  3. Upload three Scorm contents
  4. Go to Packages and Utilities > Course Copy into New or Existing Course
  5. Select ALL of Course Materials
  6. Input the new Course ID > submit
  7. After Course copy process complete, enter the destination Course
  8. Navigate to Content > Open any of the Scorm contents
Expected Behavior:
The Scorm Package will load successfully

Observed Behavior:
The error is:
No scormbbpackageinfo row found for content id _XXXXXX_1


Course copy logs:

blackboard.persist.KeyNotFoundException: Could not find :/internal/courses/Digication.10.15.18/content/_19967477_1
at blackboard.cms.platform.contentsystem.manager.impl.PrivateDocumentManagerImpl.copyToLocalResources(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at com.sun.proxy.$Proxy35.copyToLocalResources(Unknown Source)
at blackboard.plugin.scormengine.util.ScormEngineB2CxComponent.importContentFromXmlDoc(
at blackboard.plugin.scormengine.util.ScormEngineB2CxComponent.copyScorm(
at blackboard.plugin.scormengine.util.ScormEngineB2CxComponent.doCopy(
at sun.reflect.GeneratedMethodAccessor4818.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at blackboard.platform.extension.impl.ExtensionProxyFactory$ExtensionInvocationHandler.lambda$invoke$0(
at blackboard.util.ThreadUtil.lambda$callWithContextClassLoader$0(
at Method)
at blackboard.util.ThreadUtil.callWithContextClassLoader(
at blackboard.util.ThreadUtil.callWithContextClassLoader(
at blackboard.platform.plugin.PlugInUtilEx.callWithCurrentPlugInAndContextClassLoader(
at blackboard.platform.extension.impl.ExtensionProxyFactory$ExtensionInvocationHandler.invoke(
at com.sun.proxy.$Proxy2190.doCopy(Unknown Source)
at blackboard.admin.persist.course.impl.clone.operator.extension.ExtensionPointCloneOperator.doContentDirectoryTranslation(
at blackboard.admin.persist.course.impl.clone.AdminCourseCloneOperator.doContentDirectoryTranslation(
at blackboard.admin.persist.course.impl.clone.AdminCourseCloneOperator.clone(
at blackboard.admin.persist.course.impl.CourseSiteDbPersister.lambda$clone$0(
at Method)
at blackboard.admin.persist.course.impl.CourseSiteDbPersister.clone(
at blackboard.admin.persist.course.impl.clone.QueuedCloneOperation.doClone(
at blackboard.admin.persist.course.impl.clone.QueuedCloneOperation.execute(
at blackboard.platform.queue.QueuedTaskManager.processTask(
at blackboard.platform.queue.QueuedTaskManager.access$500(
at blackboard.platform.queue.QueuedTaskManager$


Reupload the SCORM packages into the Destination Course, or Perform Course Export/Import instead of Course Copy.

Target Release:

Learn 9.1 Q2 2019 Release

SaaS - Fixed (v3500.11.0)

Patch Available:


Patch Versions:

Learn 9.1 Q2 2018 (3400.0.0-rel.44+9fb1e0e);Learn 9.1 Q4 2018

Patch Information:

Updates to resolve this issue are available for the following release(s):
ReleaseCUPDATEUpdate Access
Learn 9.1 Q4 2018CU4Access via installer in Cumulative Update 4 for Blackboard Learn, 9.1 Q4 2018 - Article #50341
Learn 9.1 Q2 2018CU8Access via installer in Cumulative Update 8 for Blackboard Learn, 9.1 Q2 2018 - Article #50405

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