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Learning Module Image not Copied During Course Copy

Date Published: Feb 22,2019


CategoryPlanned First Fix Release:Will Not Fix; Product:Content Management,Course Tools; Version:SaaS
Article No.: 000066235
Product:
Blackboard Learn
Release:
SaaS
Service Pack(s):
SaaS
Description:
Learning Module image not copied during Course copy.
Steps to Repeat:
  1. Log in as System Admin
  2. Go to System Admin > Courses > Create New Course
  3. Create Course with defaults
  4. Import Course Package
  5. Go to Course > Learning Modules
  6. Click on a file attachment in the module
Observed Behavior:
File attachment opens in new window with
  1. Go back to Course > Control Panel > Package & Utilities > Course Copy
  2. Copy Course using defaults (or Copy links and copies of the content (include entire Course home folder))
  3. Wait for Course copy to complete. Repeat steps 5 & 6
Observed Behavior:
Error
The specified resource was not found, or you do not have permission to access it

Expected Behavior:
File to open and be located at xythos path

Symptoms:

Course copy logs contain several errors: 
  • PopulateLinkedContentManager failure


    • blackboard.platform.filesystem.FailedToFindException: Could not find: xxxxx_1
at blackboard.cms.xythos.XythosFileSystemUtil.findFileSystemEntryByXythosId(XythosFileSystemUtil.java:409)
at blackboard.cms.xythos.XythosFileSystemUtil.findFileSystemEntryByConstructedURL(XythosFileSystemUtil.java:200)
at blackboard.cms.xythos.XythosFileSystemUtil.findFileSystemEntryByRequest(XythosFileSystemUtil.java:159)
at blackboard.cms.platform.contentsystem.manager.impl.ResourceLinkManagerImpl.addLinkedProperty(ResourceLinkManagerImpl.java:215)
at blackboard.cms.platform.contentsystem.manager.impl.ResourceLinkManagerImpl.saveResourceLink(ResourceLinkManagerImpl.java:1061)
at blackboard.cms.platform.contentsystem.manager.impl.ResourceLinkManagerImpl.registerResourceLink(ResourceLinkManagerImpl.java:1009)
at blackboard.cms.cxutil.CSFileCopyHandlerImpl.updateCSLinks(CSFileCopyHandlerImpl.java:139)
at blackboard.cms.cxutil.CSFileCopyHandlerImpl.updateCSLinks(CSFileCopyHandlerImpl.java:104)
at blackboard.plugin.assessment.cx.AssessmentCloneOperator.doEmbeddedDatabaseIdTranslation(AssessmentCloneOperator.java:166)
at blackboard.admin.persist.course.impl.clone.AdminCourseCloneOperator.doEmbeddedDatabaseIdTranslation(AdminCourseCloneOperator.java:454)
at blackboard.admin.persist.course.impl.clone.AdminCourseCloneOperator.clone(AdminCourseCloneOperator.java:299)
at blackboard.admin.persist.course.impl.CourseSiteDbPersister$1.run(CourseSiteDbPersister.java:561)
at java.security.AccessController.doPrivileged(Native Method)
at blackboard.admin.persist.course.impl.CourseSiteDbPersister.clone(CourseSiteDbPersister.java:550)
at blackboard.admin.persist.course.impl.clone.QueuedCloneOperation.doClone(QueuedCloneOperation.java:172)


Resolution/Workaround:

There is a workaround but it is tedious:
Go into each learning module, then the sub folder, then select the exercise, edit it, mark the existing file for removal, and then re-add the file from the Content Collection, then submit the changes, then verify it works.


Target Release:

Will Not Fix

Patch Available:

No





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