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Windows 10 users getting "Failure Calling PowerPoint to process presentation" when attempting to load content

Date Published: Feb 07,2019

CategoryProduct:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000050270
Collaborate -Web Conferencing
Service Pack(s):
Web Conferencing


Known Issue Symptoms

Users receive an error message stating "Failure Calling PowerPoint to Process Presentation" when trying to upload some PowerPoint files to the Whiteboard in Blackboard Collaborate web conferencing.


Affected Platforms

Windows 10 with Office 2016


At this time, the following workarounds are available:
  1. Download and use Apache OpenOffice to complete the PowerPoint upload process
  2. Save and upload your PowerPoint slides as image files:
To Save the Slides as Images
  • Open PowerPoint
  • Open the presentation needed
  • Click File
  • Click Save as Pictures
  • Save the pictures to your Desktop for easy finding
  • Select Format: JPEG
  • Click Save
  • The images are now saved to a new folder on your Desktop
To Upload the Images to your Session
  • Open your Collaborate session
  • Click Load Content
  • Browse to the Desktop folder created above and select all of the images from the newly created folder by pressing Command + A
  • Click Open
  • Select: Import Images as Individual Pages > Load
  • The Page Explorer will open. This will allow you to move slides to different rooms and organize them.

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