Behind the Blackboard! Errors Occur when External User Opens Portfolios Containing Hyperlinks - Behind the Blackboard Skip Navigation
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Errors Occur when External User Opens Portfolios Containing Hyperlinks

Date Published: Aug 14,2017

CategoryPlanned First Fix Release:SaaS - v3200.x.x,Learn 9.1 Q4 2017 Release; Product:My Blackboard,Extensions; Version:Learn 9.1 Q2 2017 (3200.0.0),SaaS
Article No.: 000046017
Blackboard Learn
Service Pack(s):
Learn 9.1 Q2 2017 (3200.0.0), SaaS
Issue Description:
When a Portfolio that contains a hyperlink is shared to an external User, a 404 error displays upon opening the external URL of the Portfolio.
Steps to Repeat:
  1. Log into Blackboard Learn as System Administrator
  2. Select the Global Navigation Menu
  3. Expand the Tools section
  4. Select Portfolios > Create Portfolio
  5. Input a Title and
  6. Select Submit 
  7. Using the tiny_mce Rich Text Editor, create/insert a hyperlink that will open the target as "Open in New Window (_blank)"
  8. Select Save
  9. Select Done Editing
  10. Select More
  11. Select Share
  12. Select Share a Snapshot with > External Users
  13. Input email address and select Submit
  14. Select the external URL

Expected Behavior:
The portfolio loads successfully.

Observed Behavior:
The following error occurs:
Error: 404


Do not use hyperlinks in Portfolios.

Target Release:

Learn 9.1 Q4 2017 Release

SaaS - Fixed (v3200.11.0)

Patch Available:


Patch Versions:

Learn 9.1 Q2 2017 (3200.0.0)

Patch Information:

Updates to resolve this issue are available for the following release(s):
ReleaseCUPDATEUpdate Access
Learn 9.1 Q2 2017CU3Access via installer in Cumulative Update 3 for Blackboard Learn, 9.1 Q2 2017 - Article #47177

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