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Free Trials not Transitioning into vRooms

Date Published: Jul 20,2015


CategoryPlanned First Fix Release:Will Not Fix; Product:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000038238
Product:
Collaborate -Web Conferencing
Service Pack(s):
Web Conferencing
Issue Description:
At this time the Free Trial rooms are expiring and no longer switching to free 3 seat vRooms.
Steps to Repeat:
Once your Free Trial expires after 30 days you will receive an email notifying you of the change and the links you have will no longer work.

Symptoms:

When accessing your Free Trial room link you will receive an invalid error message like the error shown below.

User-added image


Resolution/Workaround:

At this time please either sign up for a new Free Trial using a new email address or visit http://www.blackboard.com/Contact-Us/Contact-Form.aspx and call 800-424-9299 for a more permanent solution.


Target Release:

Will Not Fix







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