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Blackboard Client Support Services Guides

Date Published: Feb 14,2019

CategoryProduct:Ally,Community Engagement,Transact,Payments (Cashnet),Collaborate,Learn,Xythos,Open LMS,Analytics,Open Content; Version:Ally,Community Engagement,Transact,Payments (Cashnet),Collaborate,Learn,Xythos,Open LMS,Analytics,Open Content
Article No.: 000013656

All Products
Resource Type:
Support Tools
Resource Description:

Product Support, Maintenance, and Service Level Terms
The product and service support, maintenance, and service level terms provided or linked-to below (“Support Terms”) are in addition to the terms of the Blackboard Master Services Agreement (“MSA”) applicable to a customer’s products or services.  Support Terms may list multiple support levels and related terms, and in those instances a customer’s Order Form (as defined in the MSA) will indicate the level of Support Terms for which a customer is eligible for each product or service.  In the absence of such an indication, a customer is eligible for the most basic level of support.  (For example, if Silver and Gold levels are provided, in the absence of an indication to the contrary in an Order Form, the customer is eligible for Silver level support.)   
If a customer has ordered a product for which Support Terms do not appear herein, only the terms of the MSA govern such support, maintenance, and service level terms.  Notwithstanding anything to the contrary, nothing in these Support Terms shall negatively affect Blackboard’s limitations of liability provided in the MSA.
Changes in these Support Terms
Unless otherwise indicated in a customer Order Form or in these Support Terms, the Support Terms applicable for the term (including any renewal term thereof) of a customer’s contract are those Support Terms that were in effect at the time the customer and Blackboard entered into the MSA related to the relevant product or service.  (Customers may obtain a copy of the terms in effect for any product or service on any previous date by contacting their account executive.)
Support Terms
Please click on the links below for the Support Terms related to the indicated product or service.


Important Information:


Blackboard Ally Client Support Services Guide


Blackboard Analytics Client Support Services Guide

Blackboard Analytics Service Level Agreement


Blackboard Collaborate Support Services Guide

Blackboard Collaborate SaaS Storage Specifications


Blackboard Communications Support Services Guide

  • Blackboard Mobile Communications App
  • Blackboard Mass Notifications
  • Blackboard Social Media Manager
  • Blackboard Connect

Web Community Manager (WCM) Client Support Services Guide


Blackboard Learn Client Support Services Guide

Blackboard Learn Managed Hosting Specifications and Service Levels

Blackboard Learn SaaS Specifications and Service Levels


Blackboard Open LMS Support Services Guide

Blackboard Open LMS SaaS Service Specifications


Blackboard Transact Client Support Services Guid

PAYMENTS (Cashnet)

Payments (Cashnet) Support Services Guide


SafeAssign Service Level Agreement for Moodle


Xythos Support Services Guide


Please see the attached document in the Attachments area below.

The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to © 2019 Blackboard Inc. All rights reserved


Filename Notes Last Updated
ICM Support Services Guide.pdf Feb 21,2013