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Blackboard Client Support Services Guides

Date Published: Jun 05,2020


CategoryProduct:Connect,Ally,Community Engagement,Collaborate,Learn,Analytics; Version:Connect,Ally,Community Engagement,Collaborate,Learn,Analytics
Article No.: 000013656

Product:
All Products
Resource Type:
Support Tools
Resource Description:

Product Support, Maintenance, and Service Level Terms
 
Applicability
The product and service support, maintenance, and service level terms provided or linked-to below (“Support Terms”) are in addition to the terms of the Blackboard Master Services Agreement (“MSA”) applicable to a customer’s products or services.  Support Terms may list multiple support levels and related terms, and in those instances a customer’s Order Form (as defined in the MSA) will indicate the level of Support Terms for which a customer is eligible for each product or service.  In the absence of such an indication, a customer is eligible for the most basic level of support.  (For example, if Silver and Gold levels are provided, in the absence of an indication to the contrary in an Order Form, the customer is eligible for Silver level support.)   
 
If a customer has ordered a product for which Support Terms do not appear herein, only the terms of the MSA govern such support, maintenance, and service level terms.  Notwithstanding anything to the contrary, nothing in these Support Terms shall negatively affect Blackboard’s limitations of liability provided in the MSA.
 
Changes in these Support Terms

Unless otherwise indicated in a customer Order Form or in these Support Terms, the Support Terms applicable for the initial term or any renewal term (as applicable) of a customer’s contract are those Support Terms that were in effect as of the commencement of that initial term or the particular renewal term (as applicable) related to the relevant product or service. (Customers may obtain a copy of the terms then in effect for any product or service by contacting their account executive.)
 
Support Terms
Please click on the links below for the Support Terms related to the indicated product or service.
 

Important Information:

BLACKBOARD ALLY

Blackboard Ally Client Support Services Guide


Blackboard Ally Specifications and Service Levels


BLACKBOARD ANALYTICS

Blackboard Analytics Client Support Services Guide

Blackboard Analytics Service Level Agreement


BLACKBOARD COLLABORATE

Blackboard Collaborate Support Services Guide

Blackboard Collaborate SaaS Storage Specifications


BLACKBOARD COMMUNITY ENGAGEMENT
 

Blackboard Communications Support Services Guide

  • Blackboard Mobile Communications App
  • Blackboard Mass Notifications
  • Blackboard Social Media Manager
  • Blackboard Connect

Web Community Manager (WCM) Client Support Services Guide


BLACKBOARD LEARN

Blackboard Learn Client Support Services Guide

Blackboard Learn SaaS Specifications and Service Levels

Blackboard Learn Managed Hosting Specifications and Service Levels



SAFEASSIGN

SafeAssign Service Level Agreement for Moodle
 

ICM


Please see the attached document in the Attachments area below.
 


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2020 Blackboard Inc. All rights reserved


Attachments

Filename Notes Last Updated
ICM Support Services Guide.pdf Feb 21,2013