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Blackboard Client Support Escalation Procedures

Date Published: Nov 10,2019


CategoryProduct:Ally,Community Engagement,Collaborate,Learn,Analytics; Version:Ally,Community Engagement,Collaborate,Learn,Analytics
Article No.: 000072066

Product:
All Products
Resource Type:
Support Tools
Description:

The documents in the attachments area of this article are the Blackboard Inc. escalation procedures for clients with Blackboard products and systems. The procedures outlined in these documents can be used when requesting assistance to resolve an issue. Successive levels of escalation contacts are provided for a client to use if they believe that Blackboard is not responding in a manner consistent with the severity of the issue.

For Blackboard Learn, the correct document will correspond to your geographic region and whether you have a self-hosted or managed-hosted environment.


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2021 Blackboard Inc. All rights reserved


Attachments

Filename Notes Last Updated
Learn Escalation Procedures.pdf Jul 12,2021
Connect Escalation Procedures.pdf Jul 12,2021
Community Engagement Escalation Procedures.pdf Jul 12,2021
Analytics Escalation Procedures.pdf Jul 12,2021
Collaborate Escalation Procedures.pdf Jul 12,2021