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The documents in the attachments area of this article are the Blackboard Inc. escalation procedures for clients with Blackboard products and systems. The procedures outlined in these documents can be used when requesting assistance to resolve an issue. Successive levels of escalation contacts are provided for a client to use if they believe that Blackboard is not responding in a manner consistent with the severity of the issue.For Blackboard Learn, the correct document will correspond to your geographic region and whether you have a self-hosted or managed-hosted environment.
The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to
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