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Blackboard Client Support Escalation Procedures

Date Published: Mar 25,2019


CategoryProduct:Ally,Community Engagement,Transact,Payments (Cashnet),Collaborate,Learn,Xythos,Open LMS,Analytics,Open Content; Version:Ally,Community Engagement,Transact,Payments (Cashnet),Collaborate,Learn,Xythos,Open LMS,Analytics,Open Content
Article No.: 000013659

Product:
All Products
Resource Type:
Support Tools
Resource Description:

The documents in the attachments area of this article are the Blackboard Inc. escalation procedures for clients with Blackboard products and systems. The procedures outlined in these documents can be used when requesting assistance to resolve an issue. Successive levels of escalation contacts are provided for a client to use if they believe that Blackboard is not responding in a manner consistent with the severity of the issue.

Blackboard Open Content clients should reference the document corresponding most closely to the LMS in use (Blackboard Learn, Open LMS).  For Blackboard Learn, the correct document will correspond to your geographic region and whether you have a self-hosted or managed-hosted environment.


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2019 Blackboard Inc. All rights reserved


Attachments

Filename Notes Last Updated
ICM Escalation Procedures.pdf Aug 19,2019
Learn Escalation Procedures.pdf Aug 09,2019
Analytics Escalation Procedures.pdf Aug 09,2019
Xythos Escalation Procedures.pdf May 28,2019
Community Engagement Escalation Procedures.pdf May 28,2019
OpenLMS Escalation Procedures.pdf May 28,2019
Collaborate Escalation Procedures.pdf May 28,2019