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Collaborate Ultra - Error: User wasn't updated. We couldn't update the user. Please try again or contact Blackboard Technical Support for assistance.

Date Published: Nov 25,2019


CategoryPlanned First Fix Release:Collaborate; Product:Known Issues & Error Messages; Version:Ultra Experience
Article No.: 000051513
Product:
Collaborate - Ultra Experience
Document Type:
User Documentation

Document Summary:

Error Summary

This article describes a known issue with the Collaborate Ultra Scheduler when trying to change a user password.
 

Document Details:

Description

In the Collaborate Ultra Scheduler, when trying to change a password for any user the following message appears:

User-added image
 

Solution

Although the User wasn't updated message appears, the password is changed correctly so, once click on save, please try to log in with the user and new password.


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