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Diploma - Support Ended December 31, 2019

Date Published: Feb 07,2020

CategoryProduct:Help & FAQs; Version:Diploma
Article No.: 000051990
Collaborate - Diploma
Document Type:
User Documentation

Document Summary:

As of December 31, 2019, Blackboard no longer provides support for the Diploma product.

Document Details:

As of December 31, 2019, Blackboard no longer provides support for the Diploma product.

Please be aware of the following:

Diploma test banks may continue to still work. However, Blackboard will no longer provide support assistance on test bank or product issues. Additionally, future OS updates may cause issues with the Diploma product.

Many common issues and their resolution can be found by searching for the issue in > click on Collaborate > Click the search icon in the upper right hand side > search for Diploma and your issue.


Blackboard is providing a recommended provider, ExamView, for any client or partner requiring future test bank services:

Anyone wishing to create a test bank with ExamView will be required to enter into a license agreement with ExamView.

Faculty and teachers using test banks created by ExamView for publishers will receive the appropriate access to ExamView and will not need to sign a license or pay additional fees.

For additional information on ExamView licenses, information can be found

ExamView will not be providing support of the Diploma product but does have resources to assist in converting test banks from the Diploma format to ExamView.

Additional documentation for conversion to ExamView is available via Behind the Blackboard here;

The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to © 2020 Blackboard Inc. All rights reserved