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Collaborate Ultra Browser Maintenance

Date Published: Jul 04,2019


CategoryPlanned First Fix Release:Collaborate; Product:Help & FAQs; Version:Ultra Experience
Article No.: 000042969
Product:
Collaborate - Ultra Experience
Document Type:
User Documentation

Document Summary:

Reset Browser

When using Collaborate with the Ultra experience you may come across issues where clearing the browser cache does not resolve the issue, resetting the browser can help with this.

Document Details:

Chrome: 

https://support.google.com/chrome/answer/3296214?hl=en

 

Firefox:

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings?redirectlocale=en-US&redirectslug=reset-firefox-easily-fix-most-problems

 

Safari:

https://support.apple.com/en-us/HT204098

 

Edge:

Edge is a little bit different as there not a way to reset the settings like the other browsers as it is considered part of the Windows system itself.  Try these steps below:
  • Make sure there are not any tabs or browsers windows open that have an Ultra session running
  • Next, click on the menu button, the three dots in the upper right hand corner of the window
  • Click on Settings  
  • Click on Clear Browser Data and then select Clear
After resetting the browser try the link again to see if they can access your Collaborate with the Ultra experience session.


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2019 Blackboard Inc. All rights reserved