Collaborate - Web Conferencing
Mac Mojave 10.14 users on Blackboard Collaborate Original may see "cannot read video source : java.lang.runtimeException : device failed to send video QTKitVideo.m:483" when turning on the camera.
Mac Mojave 10.14
New security settings in Mojave may require users to manually allow the Blackboard Collaborate Launcher to access their camera.
- Close any open Blackboard Collaborate Sessions
- Open the Apple Menu
- Open System Preferences
- Open Security & Privacy
- Select the Privacy tab
- Select the Camera
- Make sure the "Blackboard Collaborate Launcher" has access to the camera.
- If the "Blackboard Collaborate Launcher" is not listed, unlock the screen and add the "Blackboard Collaborate Launcher".
- Restart the computer
- Recheck the settings and try your Blackboard Collaborate session again
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