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Error:Unable to launch application: Qustodio

Date Published: Sep 08,2017


Category:Planned_First_Fix_Release:Collaborate; Product:Web_Conferencing_Known_Issues_and_Error_Messages_Web_Conferencing; Version:Web_Conferencing
Article No.: 000042294
Product:
Collaborate - Web Conferencing
Document Type:
User Documentation

Document Summary:

Error Summary:

Qustodio application is giving an error message.

Affected Platforms


Windows 7, Windows 8, Windows 10

Document Details:

Description:

Each time a Collaborate Original session is launched you may see the following error message:

User-added image

Solution/Workaround


This error is caused by the Qustodio application installed on the computer.

To ensure this error doesn't occur, follow the steps below:

1.Log into the settings of Qustodio
2.Click the tab Application rules
3.Allow the Blackboard Launcher application

If the Blackboard Launcher application is added to the Application rules and you are still getting the same error message then you will need to uninstall Qustodio completely. 

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You can also close the qengine service or qegnine.exe, found in the Task Manager for Windows and found in the Activity Monitor for Macs, and this will disable Qustodio on the computer.  After this, try to launch the session again.


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2017 Blackboard Inc. All rights reserved