Behind the Blackboard! Error:Unable to launch application: Qustodio - Behind the Blackboard Skip Navigation
Download PDF  Icon Download PDF    Print article

Error:Unable to launch application: Qustodio

Date Published: Apr 20,2017

Category:Planned_First_Fix_Release:Collaborate; Product:Web_Conferencing_Known_Issues_and_Error_Messages_Web_Conferencing; Version:Web_Conferencing
Article No.: 000042294
Collaborate - Web Conferencing
Document Type:
User Documentation

Document Summary:

Error Summary:

Qustodio application is giving an error message.

Affected Platforms

Windows 7, Windows 8, Windows 10

Document Details:


Each time a Collaborate Original session is launched you may see the following error message:

User-added image


This error is caused by the Qustodio application installed on the computer.

To ensure this error doesn't occur, follow the steps below:

1.Log into the settings of Qustodio
2.Click the tab Application rules
3.Allow the Blackboard Launcher application

If the Blackboard Launcher application is added to the Application rules and you are still getting the same error message then you will need to uninstall Qustodio completely. 

Please subscribe to this article by logging in to Behind the Blackboard and clicking the click to follow button in the top right corner of the window. You will be notified when further information becomes available.

The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to © 2017 Blackboard Inc. All rights reserved