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Displaying the Java Console for troubleshooting purposes

Date Published: Oct 21,2019


CategoryProduct:Collaborate; Version:Collaborate
Article No.: 000037023
Product:
Java and Blackboard Collaborate Launcher
Document Type:
User Documentation

Document Summary:

This article describes how to show the Java Console for troubleshooting purposes in Blackboard Collaborate Web Conferencing.

Document Details:

ANSWER:

There are occasions when technical support may require output from the Java console to better understand an issue. You will need to follow the steps below to enable the Java console on your computer.
 
Windows

Java Web Start
  • Open the Windows Control Panel.
  • Select Java to launch the Java Control Panel.
  • Click the Advanced tab.
  • Under the Java Console heading, select Show console.
  • Click the Apply button, then the OK button.
  • Launch a Collaborate session and watch for a new window to appear called Java Console.
  • Click into the Java Console window and press the number 5 key on your keyboard; if successful you'll see Trace level set to 5: all .. completed appear in the console.
  • Allow the Java Console to remain open while the session continues to launch.
  • Reproduce the issue in question, then return to the Java Console window.
  • Click the Copy button along the bottom to copy the contents of the console to the clipboard.
  • Paste this content in Notepad, save as a .txt file and send along to Collaborate Support for review.
Mac OS X
  • Click the Apple menu and choose System Preferences.
  • Click Java.
  • When the Java Control Panel opens, click the Advanced tab.
  • Under the Java Console heading, select Show console.
  • Click the Apply button, then the OK button.
  • Launch a Collaborate session and watch for a new window to appear called Java Console.
  • Click into the Java Console window and press the number 5 key on your keyboard; if successful you'll see Trace level set to 5: all .. completed appear in the console.
  • Allow the Java Console to remain open while the session continues to launch.
  • Reproduce the issue in question, then return to the Java Console window.
  • Click the Copy button along the bottom to copy the contents of the console to the clipboard.
  • Paste this content in TextEdit, save as a .txt file and send along to Collaborate Support for review.


Windows and Macs using the Blackboard Collaborate Launcher

  • Open the Blackboard Collaborate Launcher. The default location is as follows:
    • macOS - Macintosh HD > Applications > Blackboard Collaborate Launcher
    • Windows - c:\users\[username]\appdata\local\programs\blackboard\blackboard collaborate launcher\win32launcher.exe
  • Select the Advanced tab.
  • Set the Java Console Settings to Show console.
  • Close the Blackboard Collaborate Launcher.
  • Launch a Collaborate session and watch for a new window to appear called Java Console.
  • Click into the Java Console window and press the number 5 key on your keyboard; if successful you'll see Trace level set to 5: all .. completed appear in the console.
  • Allow the Java Console to remain open while the session continues to launch.
  • Reproduce the issue in question, then return to the Java Console window.
  • Click the Copy button along the bottom to copy the contents of the console to the clipboard.
  • Paste this content in Notepad (Windows) or TextEdit (macOS), save as a .txt file and send along to Collaborate Support for review.


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2019 Blackboard Inc. All rights reserved