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Blackboard Collaborate Support is Introducing a New Chat Bot for End User Support

Date Published: Aug 07,2019


CategoryProduct:Collaborate; Version:Collaborate
Article No.: 000051009

Type:
Support Bulletin

Product:
Blackboard Collaborate


Bulletin/Advisory Information:

Collaborate Support is excited to introduce a Chat Bot for end user support in mid-August.
  • Our chat bot will assist with some of the more common questions asked.
  • There is no line or queue for our chat bot.  Instant access will allow students to get their answers immediately.
  • If our chat bot cannot assist with your students’ questions, a support representative will be there to help.
  • And this is only the start.  As this is AI-driven, it will become more helpful as time goes on.  The more questions it is asked, the better it becomes.
If you have any additional questions, please do not hesitate to log a case on Behind the Blackboard.



The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2019 Blackboard Inc. All rights reserved