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Collaborate Ultra Client Impacting Infrastructure Maintenance November 5, 2020 - November 6, 2020

Date Published: Oct 21,2020


CategoryProduct:Ultra Experience; Version:Ultra Experience
Article No.: 000073026

Type:
Support Bulletin

Product:
Collaborate - Ultra Experience


Bulletin/Advisory Information:

Collaborate's regular release calendar is published well in advance, and we confirm any maintenance window 2 weeks before they happen. We recognize maintenance windows, even though happening at night, can be disruptive for some institutions. We try to plan them to minimize disruption to your regular schedule. 

However, we've made the decision to include an extra maintenance window on 5/6 November 2020. This maintenance window will provide critical improvement to Collaborate's stability and performance. The alternative would have been to combine it with the planned 20.20 release. Combining it would have meant delaying those improvements as well as extending the maintenance window of that release, potentially conflicting with your regular session schedule in the morning. 

With that in mind, we believe adding this extra maintenance window at night is the best compromise to minimize disruptions.

IMPORTANT NOTE: We also strongly recommend avoiding using Collaborate Ultra throughout these maintenance windows due to the database maintenance being performed, even if the site is up and running. In the unlikely event that a rollback is necessary, any data created or updated during the maintenance windows would be lost. We will try to complete the work in as little time as possible and our Status Pages will be updated when each maintenance window has ended. Please refer to our Status Pages for updates.

________________________________________

Blackboard will be performing scheduled database maintenance for Collaborate Ultra in all regions during dates and times listed below.

Hosting Region

Start Time:
(All times are displayed in local hosting region time)

End Time:
(All times are displayed in local hosting region
time)

Asia Pacific (AWS Sydney)

Thursday, November 5, 2020 1:00 AM AEDT (GMT +11)

Thursday, November 5, 2020 5:00 AM AEDT (GMT +11)

Canada (AWS Montreal)

Friday, November 6, 2020 2:00 AM EST (GMT -5)

Friday, November 6, 2020 6:00 AM EST (GMT -5)

Europe (AWS Ireland)

Friday, November 6, 2020 12:00 Midnight GMT

Friday, November 6, 2020 4:00 AM GMT

US (AWS Virginia)

Friday, November 6, 2020 2:00 AM EST (GMT -5)

Friday, November 6, 2020 6:00 AM EST (GMT -5)

DetailsCollaborate Ultra customers will experience intermittent availability during the maintenance windows. We strongly recommend avoiding using Collaborate Ultra throughout these maintenance windows due to the database maintenance being performed, even if the site is up and running. In the unlikely event that a rollback is necessary, any data created or updated during the maintenance windows would be lost. We will try to complete the work in as little time as possible and our Status Pages will be updated when each maintenance window has ended. Please refer to our Status Pages for updates.

If you have any questions please, contact Blackboard Client Support. Refer to our Status Pages for the most up to date status of our systems.

 



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