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Blackboard Collaborate Ultra - Amazon Web Services (AWS) migration for Collaborate with the Ultra Experience sessions

Date Published: Sep 04,2018


CategoryProduct:Ultra Experience; Version:Ultra Experience
Article No.: 000049414

Type:
Support Bulletin

Product:
Blackboard Collaborate


Bulletin/Advisory Information:

Important Service Notification

September 4, 2018 Update:

Last weekend, we were unable to complete our Collaborate Ultra CA migration to AWS due to a problem we encountered while migrating the database. The team discovered this problem quickly, and left Collaborate Ultra running in our existing production environment in Blackboard Managed Hosting so we could further investigate.

Further analysis determined the nature of the problem, and we have thoroughly tested the updates to the migration process to ensure success of the remaining migrations

 
DataCenterScheduler URLStart Time: (All times are displayed in local data center time)End Time: (All times are displayed in local data center time)
EU Hosted - AWS Ireland (previously Amsterdam, AMS hosted)https://eu.bbcollab.comThursday, September 6th, 2018 - 12:00 AM - CEST (Central European Summer Time) UTC/GMT + 2 hoursThursday, September 6th, 2018 - 6:00 AM - CEST (Central European Summer Time) UTC/GMT + 2 hours
US Hosted - AWS Virginia (previously Virginia, VA2 hosted)https://us.bbcollab.comSunday, September 9th, 2018 - 12:00 AM EDT (Eastern Daylight Savings Time) UTC/GMT -4 hoursSunday, September 9th, 2018 - 8:00 AM EDT (Eastern Daylight Savings Time) UTC/GMT -4 hours
We have also rescheduled the Calgary migration to the following date and time:
 
DataCenterScheduler URLStart Time: (All times are displayed in local data center time)End Time: (All times are displayed in local data center time)
CA Hosted - AWS Montreal (previously Calgary, CAL1 hosted)https://ca.bbcollab.comFriday, September 7th, 2018 -  10:00 PM MDT (Mountain Daylight Savings Time) UTC/GMT - 6 hoursSaturday, September 8th, 2018 -  6:00 AM MDT (Mountain Daylight Savings Time) UTC/GMT - 6 hours

August 17, 2018 Bulletin:
We are pleased to announce that Blackboard Collaborate with the Ultra Experience will be migrating to Amazon Web Services (AWS) over the next few weeks.


For the past year, a portion of our live sessions have been running in AWS Virginia, Ireland, and Sydney. We will be adding support for live sessions into AWS in Montreal for our Canadian hosted clients.

After the migration, all Collaborate Ultra live sessions and scheduling data will be hosted in one of these four AWS regions. At this time, no changes will be made to storage locations for recordings and content.

Collaborate with the Ultra Experience hosted in AWS will bring our clients a better user experience with fewer dropped connections while leveraging the power and scale of AWS.

Affected users: All Collaborate Ultra Clients in all hosting locations.

Details:

This maintenance will be service impacting for Collaborate Ultra clients during the following windows:

DataCenterScheduler URLStart Time: (All times are displayed in local data center time)End Time: (All times are displayed in local data center time)
AU Hosted - AWS Sydney (previously Sydney, SYD1 hosted)https://au.bbcollab.comWednesday, August 29th, 2018 -  12:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hoursWednesday, August 29th, 2018 -  6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
CA Hosted - AWS Montreal (previously Calgary, CAL1 hosted)https://ca.bbcollab.comSaturday, September 1st, 2018 -  10:00 PM MDT (Mountain Daylight Savings Time) UTC/GMT - 6 hoursSunday, September 2nd, 2018 -  6:00 AM MDT (Mountain Daylight Savings Time) UTC/GMT - 6 hours
EU Hosted - AWS Ireland (previously Amsterdam, AMS hosted)https://eu.bbcollab.comThursday, September 6th, 2018 - 12:00 AM - CEST (Central European Summer Time) UTC/GMT + 2 hoursThursday, September 6th, 2018 - 6:00 AM - CEST (Central European Summer Time) UTC/GMT + 2 hours
US Hosted - AWS Virginia (previously Virginia, VA2 hosted)https://us.bbcollab.comSunday, September 9th, 2018 - 12:00 AM EDT (Eastern Daylight Savings Time) UTC/GMT -4 hoursSunday, September 9th, 2018 - 8:00 AM EDT (Eastern Daylight Savings Time) UTC/GMT -4 hours
Impact:

Please note that all Collaborate Ultra services will be unavailable during these maintenance windows.  We will try to minimize downtime, however we will use these entire maintenance windows if necessary.

This maintenance window will not affect our Collaborate Original clients.

Additional Information:

In some cases clients who have not used AWS before may need to make adjustments to their firewall or proxy servers to allow for the AWS domains. Please see our Network Configuration article for more information. Canadian hosted clients who have enabled our domains for AWS Ireland, should not need to make any adjustments for AWS Montreal. Collaborate Admins in Canada wishing to test a Collaborate Ultra Session on AWS may open a support case in Behind the Blackboard to request a test session.

The Collaborate Ultra Scheduler and the Collaborate Original SAS no longer have SSO (Single Sign On) between the two systems. Please bookmark the above Scheduler URLs if you login to the Ultra Scheduler outside of an LMS integration.

Since Canadian hosting for Collaborate Ultra is moving to Montreal, future support bulletins for Canadian Collaborate Ultra hosted client times will be in Eastern Time.

 



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