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Share Button not Visible in Share Application/Screen Window

Date Published: Apr 24,2020

CategoryProduct:Web Conferencing; Version:Web Conferencing
Article No.: 000053864
Blackboard Collaborate
The Share button does not appear on-screen when starting Application Sharing on Windows 10 computers configured with custom system scaling.


When clicking on Share Content - Share Application/Screen and choosing a share option, the Share button is not visible.  Users are unable to pull the window up or down to access the button.



Custom system scaling on Windows 10 systems set to percentages greater than 100% (Recommended) can enlarge the entire Collaborate session interface too much, resulting part of the Share Application/Screen window not to display on-screen.  Zooming in and out on the browser does not allow the entire Share Application/Screen to be displayed.



User-added image

Reducing the system scaling down to a percentage closer to 100% will allow the user to see the entire Collaborate session interface, Share button on the Share Application/Screen window.
  1. Go to the Windows Start Menu.
  2. Choose Settings.
  3. Select System.
  4. Select Display.
  5. Look for Scale and layout. Select an option closer to 100% (Recommended). Displayed items will appear smaller as the scaling percentage decreases.
  6. Your display will re-size.

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