Behind the Blackboard! User Cannot Exit Student Preview Mode after Navigating to Ally Accessibility Report within Course - Behind the Blackboard Skip Navigation
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User Cannot Exit Student Preview Mode after Navigating to Ally Accessibility Report within Course

Date Published: Apr 23,2020


CategoryPlanned First Fix Release:Future Reference; Product:Application Components; Version:Learn 9.1, 3900.0.0,Learn 9.1 Q4 2019 (3800.0.0),Learn 9.1 Q2 2019 (3700.0.0),SaaS
Article No.: 000059272
Product:
Blackboard Learn
Release:
9.1;SaaS
Service Pack(s):
Learn 9.1, 3900.0.0, Learn 9.1 Q4 2019 (3800.0.0), Learn 9.1 Q2 2019 (3700.0.0), SaaS
Description:
When a user goes to the Ally Accessibility Report within a course and selects "Enter Student Preview", he/she cannot go back to the course page because the system navigation menu does not reappear. It is necessary to reload the system and the course in order to exit Student Preview mode.
Steps to Repeat:
Prerequisite:
Blackboard Ally is enabled in the Blackboard Learn environment.
  1. Log into Blackboard Learn as System Administrator
  2. Create or open any existing course
  3. Navigate to Course tools >  Accessibility Report (Ally)
  4. Select Enter Student Preview
Observed Behavior: 
The user is not redirected to course's main page and is instead stuck on the Accessibility Reports page.

Expected Behavior:
The user is redirected to the Course main page.

      5. Select Exit Student Preview 

Observed Behavior:
The user receives an error message, but is not able to see it (only able to click X on the pop up message).  The user is then unable to leave Student Preview mode, and is not able to navigate back to the Course.

Expected Behavior:
The user is asked about deleting or saving the changes and is then redirected back to the Course.


 





Target Release:

Future Reference

Patch Available:

No






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