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Collaborate Original Error: The specified procedure cannot be found.

Date Published: Aug 25,2020


CategoryProduct:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000063687
Product:
Collaborate - Web Conferencing
Document Type:
User Documentation

Document Summary:

Error Summary

When launching a Collaborate Original session, some Windows users may receive the error: The specified procedure cannot be found. This article provides instructions to resolve this error.

Affected Platforms

Windows 10
 

Information:

Description

Some Windows users may find that when they attempt to launch a Collaborate Original session, the launch process fails and the following error message is presented: The specified procedure cannot be found. Users experiencing this error are unable to complete the launch process for Collaborate Original sessions.

Solution

Users can resolve this issue by renaming the Collaborate.preferences file as follows:
  • Type the following in the search field of the Windows taskbar then press Enter:
    • %appdata%
  • Open the Blackboard folder.
  • Right click the file named Collaborate.preferences, choose Rename, enter the following name then press the Enter key:
    • Collaborate.preferencesOLD
Once this is complete, the launch process for Collaborate Original sessions should succeed going forward.


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