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Collaborate Ultra - How to find a missing Attendance Report

Date Published: Aug 06,2020

CategoryProduct:Help & FAQs; Version:Ultra Experience
Article No.: 000063695
Collaborate - Ultra Experience
Document Type:
User Documentation

Document Summary:


This article provides detailed instructions and tips for troubleshooting common issues to help instructors and administrators locate the Collaborate Ultra Attendance Reports for a particular Collaborate Ultra session.

Collaborate Ultra Attendance reports are tied to the particular session that was used for the live class. Please see for basic instructions on accessing the attendance report. 


Further Troubleshooting

If you are still unable to locate the proper Collaborate Ultra session for your class please try the following:
  1. If you are using Blackboard Learn or the Collaborate LTI (Canvas, D2L, Moodle with LTI**, etc...) you will have a "Course Room" included as part of your course. Unless the Course Room is disabled, it is possible the instructor may have created and scheduled a session, but actually had class in the Course Room. Please check the Course Room's attendance report (Session Options (...) > View reports) for the date and time in question. There can be multiple pages of reports.

    Course Room View Reports
  2. The Instructor scheduled a session with an End Time that is now in the past. In this case you will need to change the "Filter by" field to "All Previous Sessions". Locate the session > click Session Options (...) > View Reports . Be sure to scroll to the bottom as there maybe multiple pages of sessions and/or reports.

    Filter by All previous sessions image
  3. The Instructor has deleted the session. Your institution's Blackboard Collaborate Manager can download the Attendance report from the day in question in the Ultra Scheduler, this requires a Manager level login. Please contact your institution's help department. 
Still missing the attendance report?
Please open a Behind the Blackboard case and provide as much of the following information as possible:
Required: Session name, session date, session time (with time zone), name of moderator, estimated number of users in the session
Optional but helpful for support: LMS Course name, guest link, recording link, session instance id, session id

**Moodle can use the Collaborate Ultra plugin OR the Collaborate Ultra LTI depending on your institutions preference. The Collaborate Ultra plugin for Moodle does NOT have Course Rooms. 

Related Links and Resources:

Collaborate Ultra Attendance Report for instructors:
Collaborate Ultra Course Rooms:
Collaborate Ultra Manager Attendance Report:

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