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Collaborate Ultra - FAQ: I am in a session with no other users or no instructor

Date Published: Dec 31,2020


CategoryProduct:Help & FAQs; Version:Ultra Experience
Article No.: 000064629
Product:
Collaborate - Ultra Experience
Document Type:
User Documentation

Document Summary:

Summary


Entering a Collaborate Ultra session and finding you are the only person in the session or you are in a session with a few other participants but no instructor can be confusing and just as alarming as not being able to find your classroom in a physical building. This article will walk you through the most common mistakes to help you find the right Collaborate Ultra session.

Information:

Please check the following circumstances:
  1. You joined the session at the wrong time. Also be mindful if you are in a different time zone. 
  2. You have joined the wrong session. Many institutions have "Course Rooms" always available, but your instructor may have scheduled a different Collaborate Ultra session at a particular date and time. https://help.blackboard.com/Collaborate/Ultra/Participant/Join_Sessions/LTI_Course
  3. You have joined the wrong Course in your school's LMS (Learn, OpenLMS, Moodle, D2L, Brightspace, Canvas, Instructure, Schoology, etc...) Please check that you are accessing the correct Course for your class. 
  4. System time settings are incorrect on your local computer.  Please note, there may be instances where the system clock displays the current time, but there are still underlying issues with the computer's Time Service.  This can happen when the time settings have been overridden manually to display the current time.  For suggested troubleshooting, see the following article: https://blackboard.secure.force.com/publickbarticleview?id=kAE1O000000Xc6pWAC
Still lost? Please follow up with your instructor or school's helpdesk to check for the right Time, the right Collaborate Ultra Session, and/or the right LMS Course.


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2021 Blackboard Inc. All rights reserved