Behind the Blackboard! Salesforce & Behind the Blackboard Scheduled Maintenance: Saturday, October 31, 2020 - Behind the Blackboard Skip Navigation
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Salesforce & Behind the Blackboard Scheduled Maintenance: Saturday, October 31, 2020

Date Published: Oct 29,2020

CategoryProduct:Connect,Ally,SafeAssign,Akari,Community Engagement,Collaborate,Learn,Analytics; Version:Connect,Akari,Ally,SafeAssign,Community Engagement,Collaborate,Learn,Analytics
Article No.: 000073042

Support Bulletin

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Bulletin/Advisory Information:

On Saturday, October 31, 2020, Blackboard will be conducting scheduled maintenance that will affect Behind the Blackboard.  This maintenance will begin at approximately 8:30 am US Eastern Standard Time (EST), and is expected to continue until approximately 1:30 pm US EST on Saturday, October 31, 2020.

During this window, Behind the Blackboard will be accessible, but users may experience intermittent delays.  Behind the Blackboard users will be able to log into the system to log/view cases, however, they will not be able to search or access knowledge base articles.

After this maintenance is complete, there will be some changes to our Knowledge Base in Behind the Blackboard:
  1. Article Links will change, but don't worry, if you have any old links bookmarked, you should be routed to the new link!
  2. Article Numbers will change, but articles will be searchable via the old or new Article Number.
In the event that you need to contact Blackboard Client Support during this maintenance window and are having trouble doing so via Behind the Blackboard, please do so by calling us directly.  Our various phone numbers can be found via the knowledge base article listed below:

As always, please do not hesitate to reach out with any questions or concerns you may have.  We apologize for any inconvenience.

The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to © 2021 Blackboard Inc. All rights reserved