Behind the Blackboard! SAML Authentication Error for OneLogin For Users With Devices Running iOS12 / Blackboard (5.9) and Blackboard Instructor (3.9) Apps - Behind the Blackboard Skip Navigation
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SAML Authentication Error for OneLogin For Users With Devices Running iOS12 / Blackboard (5.9) and Blackboard Instructor (3.9) Apps

Date Published: Nov 13,2020


CategoryPlanned First Fix Release:Future Reference; Product:Blackboard Instructor; Version:Learn 9.1, 3900.0.0,Learn 9.1 Q4 2019 (3800.0.0),Learn 9.1 Q2 2017 (3200.0.0),Learn 9.1 Q4 2017 (3300.0.0),Learn 9.1 Q2 2018 (3400.0.0),Learn 9.1 Q4 2018 (3500.0.0),Learn 9.1 Q2 2019 (3700.0.0),SaaS
Article No.: 000074973

Product:  
Mobile


Information:

SAML authentication error for OneLogin for users with devices running iOS12 / Blackboard (5.9) and Blackboard Instructor (3.9) Apps

Observed outcomes:
Users are presented with an error when attempting to authenticate using their institutions SAML / OneLogin authentication.

 

Replication Steps: 

  1. Search the school in blackboard app
  2. Select the web Login
  3. Select the "Sign-in with third party account" - Chose SAML
  4. Enter username and continue
  5. Enter password and continue

Observed Behavior:
The following error occurs: 
An unexpected error seems to have occurred.

Expected Behavior:
It should allow the user to login successfully and access the contents.


Note: 

  • Users with devices running iOS11 and iOS13+ are not impacted
  • The change is result of an update to WKwebview required by Apple to maintain compliance in the Apple App Store
Workaround:
  • Impacted users can update to iOS13+ to resolve the issue




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