Behind the Blackboard! Collaborate Original 12.6 - Known Issue: MacOS Big Sur (11.0) users cannot join sessions or view recordings - Behind the Blackboard Skip Navigation
Download PDF  Icon Download PDF    Print article

Collaborate Original 12.6 - Known Issue: MacOS Big Sur (11.0) users cannot join sessions or view recordings

Date Published: Nov 30,2020


CategoryProduct:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000075035
Product:
Collaborate - Web Conferencing
Service Pack(s):
Web Conferencing

Symptoms:

Article originally published on November 20, 2020, updated on November 30, 2020 as a result of investigation. 

___________________________________________________

Known Issue Summary

Some Blackboard Collaborate Original 12.6 MacOS Big Sur (11.0) users have reported that they are unable to join sessions or view recordings using the Launcher. Users may receive an eXtra report error, security error, or other error.

Cause:

After investigation, it was determined that the issue is related to significant changes in the handling of Java by MacOS Big Sur. Fixing this would require a major development effort and overhaul of the Collaborate Original interface, which we are not able to do at this stage considering the End of Service of Collaborate on December 31, 2020. As a result, Big Sur will not be supported by Collaborate Original. We recommend the workarounds below.

Resolution/Workaround:

We do not recommend upgrading to Big Sur for Collaborate Original 12.6 Mac users. If you have already upgraded to Big Sur your options are:

1) Downgrade to Mac OS Mojave 10.14 (instructions on how to do this, click here)
2) Use Collaborate Ultra
 









The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2021 Blackboard Inc. All rights reserved