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Audio breaking up and cracking in Collaborate when using Mac OS "Big Sur" or "Catalina" and Safari 14

Date Published: Dec 02,2020


CategoryProduct:Web Conferencing; Version:Web Conferencing
Article No.: 000075072

Product:  
Blackboard Collaborate


Information:

Known Issue Summary

When using Mac OS "Big Sur" 11.0 or "Catalina" 10.15 and Safari 14 with Collaborate the audio a user hears is breaking up or cracking.

The issue seems to be related to a known issue with the Safari browser and happens with other browser based web conferencing platforms.

Affected Platforms

Mac OS "Big Sur" 11.0 and Safari 14 
Mac OS "Catalina" 11.0 and Safari 14

 

Workaround

If Safari 14 is installed on your computer, please plan on using either Google Chrome or Mozilla Firefox with Collaborate sessions. 

You may download and try the Safari beta version with Collaborate, the audio issue is supposed to be resolved in the upcoming version of Safari: https://developer.apple.com/safari/technology-preview/ 

Since the "technology-preview" version of Safari is in beta, it should not be considered a supported version of Safari at this time.
 




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