Behind the Blackboard! Blackboard Collaborate Original Experience - Session Launch Error - Behind the Blackboard Skip Navigation
Download PDF  Icon Download PDF    Print article

Blackboard Collaborate Original Experience - Session Launch Error

Date Published: Jan 06,2021


CategoryProduct:Known Issues & Error Messages; Version:Web Conferencing,Ultra Experience
Article No.: 000075153
Product:
Blackboard Collaborate

Symptoms:

Users see the following error when attempting to launch their Blackboard Collaborate Original Experience session:


Cause:

End of Service for Collaborate Original clients hosted in EU and US data centers was December 31, 2020. On and after December 31, 2020, Collaborate Original users will no longer be able to create new sessions, start sessions or join existing sessions.

Resolution/Workaround:

Collaborate Ultra provides an easy to use, browser-based, modern experience. You are welcome to move to Collaborate Ultra at any time. You will find guidance to do so on this page:
 

 



The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2021 Blackboard Inc. All rights reserved