Behind the Blackboard! Known Issue/Investigation in Progress: Some attendees using Chrome 89 are unable to view content or hear audio in Collaborate sessions - Behind the Blackboard Skip Navigation
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Known Issue/Investigation in Progress: Some attendees using Chrome 89 are unable to view content or hear audio in Collaborate sessions

Date Published: Mar 12,2021


CategoryProduct:Ultra Experience; Version:Ultra Experience
Article No.: 000075353
Product:
Collaborate - Ultra Experience
Service Pack(s):
Ultra Experience

Symptoms:

The main content area in the center of the screen and video areas in bottom left/right corners are not visible. Affected attendees will only see solid black, as displayed in the image below.

Affected attendees will also be unable to hear others in the session. However, others will be able to hear and see them (if their microphone and camera are enabled).

bb+collaborate.PNG

Cause:

The root cause is currently under investigation. Our development team is prioritizing work to find a resolution for this issue. This article will be updated when the issue is fixed. You may click in the top right corner on "Follow" to be informed of updates to this article.

Resolution/Workaround:

  1. Try to uninstall / Reinstall the Chrome browser.
  2. Try disabling the Send a "Do Not Track" request with your browsing traffic setting under Chrome Settings (see image below).
  3. Use another supported browser. A list of supported browsers can be found here.

Chrome Settings.png









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