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Known Issue: Flickering / rendering issues when sharing the Google Earth Pro app via Firefox in Collaborate

Date Published: May 21,2021


CategoryProduct:Web Conferencing; Version:Web Conferencing
Article No.: 000075383
Product:
Collaborate
Service Pack(s):
Web Conferencing
Steps to Repeat:
  • Launch Google Earth Pro.
  • Join a Collaborate session in Firefox.
  • Application Share Google Earth Pro.

Symptoms:

Known Issue Symptoms

The symptoms differ between Windows and Mac systems.
  • Windows: users will find that sharing the Google Earth Pro app in their Collaborate sessions via Firefox can produce a white overlay with a rapidly flickering effect.
  • Mac: users will find that sharing the Google Earth Pro app in their Collaborate sessions via Firefox may appear as expected at first, however zooming in / out within the app can cause some portions of the app to become cropped and/or overlapped.

Affected Platforms

The Mozilla Firefox browser on both Windows & Mac systems.


Resolution/Workaround:

Use a different supported browser for your platform; please reference our Browser Support page below:
https://help.blackboard.com/Collaborate/Ultra/Moderator/Get_Started/Browser_Support









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