Behind the Blackboard! Known Issue: Uploading animated GIF files produces a series of still images. - Behind the Blackboard Skip Navigation
Download PDF  Icon Download PDF    Print article

Known Issue: Uploading animated GIF files produces a series of still images.

Date Published: Oct 26,2021


CategoryProduct:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000075974
Product:
Collaborate - Web Conferencing
Service Pack(s):
Web Conferencing
Description:
Uploading animated GIF files to Collaborate sessions that utilize the new Whiteboard will produce a series of still images rather than a single animation. This article provides information to workaround the behaviour.
Steps to Repeat:
1. Join a Collaborate session.
2. Open the Collaborate Panel in the lower-right.
3. Select Share Content.
4. Select Share Files.
5. Either drag and drop an animated GIF file on the indicated area, or click Add Files and select an animated GIF file to load from your computer.
6. Wait for the file to upload and convert.
7. Upon completion, the animated gif will appear as a series of still images that can be shared within the session rather than a single animation.

Symptoms:

Known Issue Symptoms

All animated GIF files uploaded to Collaborate sessions that utilize the new Whiteboard will appear as a series of still images rather than a single animation.


Affected Platforms

All users attending Collaborate sessions that utilize the new Whiteboard.


Resolution/Workaround:

In order to share an animated GIF file in a Collaborate session that utilizes the new Whiteboard, the Application Share feature must be used. Users can open the animated GIF using another application such as their web browser, for example, then either share the application, the entire screen or the individual browser tab containing the animation.

1. Open an animated GIF outside of the Collaborate session.
2. Join a Collaborate session.
3. Open the Collaborate Panel in the lower-right.
4. Select Share Content.
5. Select Share Application/Screen.
6. Choose either the Entire Screen, the Window or the Chrome/Edge tab where the animated GIF file is playing.
7. Click the Share button.
8 The animated GIF file will now be displayed in the Collaborate session. Note that when sharing an application or browser tab, the size of the shared window can be adjusted to reduce the amount of border that appears around the animation if desired.









The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2024 Blackboard Inc. All rights reserved