Behind the Blackboard! iOS Setting to Allow Cross-Website Tracking for Blackboard App and Blackboard Instructor App - Behind the Blackboard Skip Navigation
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iOS Setting to Allow Cross-Website Tracking for Blackboard App and Blackboard Instructor App

Date Published: Nov 11,2021


CategoryProduct:Blackboard Instructor,Blackboard App; Version:9.1,SaaS
Article No.: 000076036
Product:
Mobile
Document Type:
Administrator Documentation

Document Summary:

With the release of Blackboard app v6.11 and Blackboard Instructor app v4.11, a new iOS setting was created for the apps to allow cross-website tracking. This setting may be required to access LTI tool links from the apps on iOS devices.

Information:

Before the "Allow Cross-Website Tracking" setting was made available on iOS devices, Blackboard app and Blackboard Instructor app users may have encountered 3rd-party session cookie errors when accessing LTI tool links.  These 3rd-party session cookie errors have not been observed on Android devices when accessing LTI tool links from the apps.

In order to enable "Allow Cross-Website Tracking" for the Blackboard app and Blackboard Instructor app, please follow the steps below:
  • Update the Blackboard app to v6.11 and the Blackboard Instructor app to v4.11 on an iOS device
  • Launch the respective app to add the "Allow Cross-Website Tracking" option to the iOS Settings menu for each app
  • Close the respective app in order to enable the setting
  • Go to Settings > Blackboard and Settings > Instructor to enable the setting
For any questions, please submit a support case on Behind the Blackboard.

Related Links and Resources:

Please see the image below for the location of the "Allow Cross-Website Tracking" setting:

iOS Setting to Allow Cross-Website Tracking for Blackboard app and Blackboard Instructor app

The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2024 Blackboard Inc. All rights reserved