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Known Issue/Investigating: Slides appear white in some Collaborate recordings

Date Published: Feb 24,2022


CategoryProduct:Web Conferencing; Version:Web Conferencing
Article No.: 000076058
Product:
Collaborate
Service Pack(s):
Web Conferencing
Description:
Some recordings created on or after November 11, 2021 display blank white pages during playback where slide content appeared during the live session. Affected recordings are playable, including audio and video, but slides are not visible during playback. Slide content cannot be added back into affected recordings. We apologize for any inconvenience that this has caused.

One of the underlying causes of the issue is resolved in version 21.24 (January 2022), however we are still investigating other issues that may cause a white whiteboard as well. Please note that affected recordings will not be fixable.



Resolution/Workaround:

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