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Temporary interruption of Video Recording Feedback in Blackboard Learn Assignment Grading on November 25th, 2021

Date Published: Nov 22,2021


CategoryPlanned First Fix Release:Learn; Product:Collaborate,Learn; Version:Web Conferencing,Learn
Article No.: 000076070

Type:


Bulletin/Advisory Information:

Temporary interruption of Video Recording Feedback in Blackboard Learn Assignment Grading on November 25, 2021

Currently instructors can record video feedback to students as they are grading assignments in Learn courses. 

·         More on the recording feedback feature 
This Recording feature is provided by some sub-components of Blackboard Collaborate.  In order to roll out backend changes that are necessary for future expansion of  this feature in Learn SaaS,  those components require interruption over a window of a maximum of 3 hours on the 25th of November 2021. Learn SaaS itself will NOT have any interruption, only this specific feature. 

When will this maintenance occur? 
We’ve looked at the usage data to determine when the Recording feature is used the least and scheduled the maintenance during these times.  

Based on the data and where your Learn instance is hosted, you can expect the following maintenance window on Thursday, November 25, 2021: 

·         Asia Pacific (AWS Sydney): Thursday, November 25, 2021 from 1:00 am AEDT (Australian Eastern Daylight Time) UTC/GMT +10 hours to Thursday, November 25, 2021 4:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +10 hours

·         Canada (AWS Montreal): Thursday, November 25, 2021 from 2:00 AM EST (Eastern Standard Time) UTC/GMT -4 hours to Thursday, November 25, 2021 5:00 AM EST (Eastern Standard Time) UTC/GMT -4 hours

·         Europe (AWS Ireland): Thursday, November 25, 2021 from 12:00 Midnight UTC/GMT to Thursday, November 25, 2021 3:00 AM UTC/GMT

·         US (AWS Virginia): Thursday, November 25, 2021 from 2:00 AM EST (Eastern Standard Time) UTC/GMT -4 hours to Thursday, November 25, 2021 5:00 AM EST (Eastern Standard Time) UTC/GMT -4 hours


 
What will users see?  
Instructors and students will see an error page during this maintenance window.  This includes:
·         Instructors who click on the Insert/Edit Recording option in the grading workflow
·         Students who attempt to access recorded feedback videos  

 

 
This error message is a standard message that we cannot be customized for this specific maintenance.  There is nothing the users need to do to regain access to the feature.  As soon as the maintenance is complete, the Recording feature will again be available.  The maintenance should take no longer than 3 hours.  It will likely be much shorter. 

Can Instructors grade Learn assignments during the maintenance?  
Yes.  Blackboard Learn and assignment grading will be available.  Only the video recording feedback feature will be temporarily unavailable. 
Is Collaborate itself impacted by that maintenance window?  
No.  Blackboard Collaborate will not be impacted nor interrupted during this window, as the Learn feature runs on a separate infrastructure.  



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