Behind the Blackboard! Math Formulas in Test Questions Render Inconsistently In GUI Or Not at All - Behind the Blackboard Skip Navigation
Download PDF Icon Download PDF    Print article

Math Formulas in Test Questions Render Inconsistently In GUI Or Not at All

Date Published: Jul 15,2022


CategoryPlanned First Fix Release:SaaS - v3900.44.0,Learn 9.1 3900.44.0 Release; Product:Learn; Version:9.1,SaaS
Article No.: 000076716
Product:
Blackboard Learn
Release:
9.1;SaaS
Service Pack(s):
9.1, SaaS
Description:
When creating Content Items or test questions with Math formula images and then deploying them, they first render slowly and show as text. Then, the full formula images render and if those formulas have symbols then the symbols overlap. If a simple math equation is created like 1+1 that will not render at all in the GUI but other more complicated ones do render. 
Steps to Repeat:
  1. Log into Blackboard Learn as an administrator 
  2. Access a course > Quick Enroll and go to Course Content
  3. Create 5 Item content items each using the math editor. Make some use symbols and others, like 1+1=2.

Observed Behavior:
All the content seems to load a bit slow and at first you just see what looks like plain text letters and numbers and then if it is a simple equation like 1+1 it does not render at all. On the other hand, if it a more complex equation with root symbols or others it does render but the symbols overlap. 

Expected Behavior:
Math images in content items and test questions render as created





Target Release:

Learn 9.1, 3900.44.0 Release

SaaS - Fixed (v3900.44.0-rel.19 or higher)







The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2024 Blackboard Inc. All rights reserved