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Known Issue: PowerPoint File that has Math Equations in the Slides Fail to Convert

Date Published: Aug 16,2022


CategoryProduct:Collaborate; Version:Collaborate
Article No.: 000076810
Product:
Collaborate - Ultra Experience
Service Pack(s):
Collaborate
Description:
Some users may experience issues uploading PowerPoint files to Collaborate Ultra, generating an Upload Failed, Try again? error message, due to math equations within some of the slides.
Steps to Repeat:
  1. Join session as moderator
  2. Click Share Content > Share Files
  3. Upload PowerPoint with mathematical equations

Symptoms:

Screen Shot 2022-08-16 at 4.40.19 PM.png


Resolution/Workaround:

Convert the slides to a pdf









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