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Content Usage Statistics Show Disabled Users

Date Published: Sep 29,2022

CategoryPlanned First Fix Release:Future Reference; Product:Users & Role Management,Reporting; Version:Learn 9.1 3900.50.0,Learn 9.1 3900.48.0,Learn 9.1 3900.52.0,SaaS
Article No.: 000076916
Blackboard Learn
Service Pack(s):
Learn 9.1 3900.50.0, Learn 9.1 3900.48.0, Learn 9.1 3900.52.0, SaaS
When running Content Usage Statistics Report, disabled users in the course are showing in the report results. The course instructor needs to manually remove the disabled student from the course so the report  generates correctly.

Disabled Users shouldn't appear in course reports for consistency across all the reports.
Steps to Repeat:
  1. Log into Blackboard Learn as an administrator
  2. Create a student user
  3. Create a course and enroll the student in it 
  4. Create a content
  5. Disable the student using SIS
  6. Go to the Content page and enable the statistics tracking on
  7. Select the View Statistics Report - Run Content Usage Statistics

Observed Behavior: 
The course disabled user (student) appears in the reports. Instructors need to remove this user manually from the list and continue to see the report.

Expected Behavior: 
The course disabled user (student) should not appear in the reports. 

Target Release:

Future Reference

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