Article No. #: 000013535 —This document contains suggestions for getting started using Behind the Blackboard. Taking these steps will help you to personalize the system for your continued use.

Article No. #: 000048884 —Upcoming infrastructure maintenance. This maintenance window has the potential to be service impacting.

Article No. #: 000047186 —The current release focuses on bug fixes and introduces the new Report Usage feature. This release is recommended for all customers.

Article No. #: 000042843 —Blackboard is proud to announce that a language localization option will soon be added to the Behind the Blackboard Customer Support portal, accommodating English (US), International Spanish, and Brazilian Portuguese.

Article No. #: 000042385 —This Announcement is intended for our North American customers. Blackboard is please to announce a new partnership with IBM and Amazon Web Services (AWS). This article provides details on how this partnership will benefit our customers and other business partners.

Article No. #: 000042433 —This Announcement is intended for our International customers. Blackboard is please to announce a new partnership with IBM and Amazon Web Services (AWS). This article provides details on how this partnership will benefit our customers and other business partners.

Article No. #: 000041984 —Blackboard is pleased to announce the availability of an updated Collaborate Enterprise Building Block, version 4.8.1173191 for Blackboard Learn October 2014 ,version 4.9.1172513 for Blackboard Learn 9.1 Q4 2015 and version 2015.11.0 for SaaS.

Article No. #: 000041892 —Blackboard currently uses the Box Crocodoc and View API services to allow rendering and annotation of documents within several different products. The different Blackboard products and Box services integrations available today are listed below. Blackboard and Box have a contractual service arrangement to continue supporting these integrations for the foreseeable future. 

Article No. #: 000037730 —This article outlines how Blackboard Collaborate Administrators and End Users will use the new client support portal, Behind the Blackboard™.

Article No. #: 000037719 —This article contains frequently-asked questions regarding Behind the Blackboard™ for Blackboard Collaborate clients. This article is intended to be used by Blackboard Collaborate clients.