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  • Ultra Experience LTI - Error: Spinning Purple Loading wheel for Collaborate Ultra Scheduler
    Product Documentation —Oct 10, 2018

    Article No. #: 000043596 —When a user clicks on the Blackboard Collaborate Ultra LTI external tool or the Collaborate Ultra building block tool using a browser that has blocked 3rd party cookies the user will see a spinning purple circle and the Blackboard Collaborate Ultra Scheduler page never fully loads.

  • October 10, 2018 Update: Collaborate with the Ultra experience October 2018 Update
    Support Bulletin/Security Advisory —Oct 10, 2018

    Article No. #: 000049642 —We are pleased to announce the upcoming release of Collaborate with the Ultra experience October 2018 update.

  • CAL1 Potential Impacting Infrastructure Maintenance October 12, 2018 and October 19, 2018
    Support Bulletin/Security Advisory —Oct 10, 2018

    Article No. #: 000049716 —Upcoming infrastructure maintenance windows. These maintenance windows have the potential to be service impacting.

  • Large Event Request
    Product Documentation —Oct 09, 2018

    Article No. #: 000036638 —Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • Ultra Experience - Collaborate with the Ultra Experience User Session Limit
    Product Documentation —Oct 03, 2018

    Article No. #: 000040716 —What is the number of users that can join a Collaborate with the Ultra experience session?

  • CAL1 Client Impacting Infrastructure Maintenance September 30, 2018
    Support Bulletin/Security Advisory —Sep 28, 2018

    Article No. #: 000049668 —Upcoming data center maintenance. This maintenance window could be service impacting to our Collaborate Original clients hosted at our CAL1 data center.

  • Known Issue: Ultra - No prompt to use Blackboard or Instructor when launching from iPhone
    Known Issue —Sep 28, 2018

    Article No. #: 000049646 —When launching an Ultra session via iOS device, there is no prompt to launch via Blackboard or Instructor app, it just renders a black screen.

  • Known Issue: Recording playback in mobile browsers does not include video
    Known Issue —Sep 28, 2018

    Article No. #: 000049652 —Some users have reported that the video content is missing from Blackboard Collaborate Ultra recordings when viewed in a mobile browser. This article provides a temporary workaround that will enable users to view the video content while we work to resolve this problem.

  • CAL1 Potential Impacting Infrastructure Maintenance September 28, 2018
    Support Bulletin/Security Advisory —Sep 27, 2018

    Article No. #: 000049662 —Upcoming infrastructure maintenance. This maintenance window has the potential to be service impacting.

  • Behind the Blackboard™ Scheduled Maintenance: Saturday, September 29, 2018
    Support Bulletin/Security Advisory —Sep 27, 2018

    Article No. #: 000049657 —On Saturday and Sunday, September 29-30, 2018, we will be conducting scheduled maintenance on Behind the Blackboard. The maintenance window will begin at 12:00am US Eastern Standard Time (EST). Maintenance and testing is expected to continue throughout Sunday, September 30, 2018, but will be completed by 4:00pm EST.