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Collaborate Original: How to Download Legacy Recordings
Support Bulletin/Security AdvisoryJun 16, 2021
Article #: 000056906
—As previously communicated, Blackboard is planning to phase out Collaborate Original regionally in the four (4) managed hosted data centers. Review this article to view important dates and instructions on how to download recordings.
Plans to Phase out Blackboard Collaborate Original Regionally
Support Bulletin/Security AdvisoryJun 16, 2021
Article #: 000071428
—With the strong global adoption of Collaborate Ultra, Blackboard has made the strategic decision to phase out Collaborate Original.  As of May 1, 2020, Collaborate Original will no longer be available in Sydney, which serves clients in the Asia-Pacific (APAC) region.  As of August 1, 2020, Collaborate Original will no longer be available to clients hosted in Calgary, which primarily serves clients in Canada, and some clients in Latin America, Europe, AMEA, and North America regions.  As the go-forward strategy, we are encouraging all clients using Collaborate Original to transition to Collaborate Ultra. 
Salesforce Scheduled Maintenance: Saturday, June 12, 2021
Support Bulletin/Security AdvisoryJun 11, 2021
Article #: 000075631
—On Saturday, June 12, 2021, Salesforce will be conducting scheduled maintenance that will affect Behind the Blackboard.  The maintenance window will begin at 1:00 am US Eastern Standard Time (EST), and is expected to continue until 1:05 am US EST on Saturday, June 12, 2021.
Connect Maintenance
Support Bulletin/Security AdvisoryJun 10, 2021
Article #: 000075629
—Connect Maintenance
Collaborate Original Client Impacting Emergency Maintenance on June 11, 2021
Support Bulletin/Security AdvisoryJun 10, 2021
Article #: 000075627
—The emergency maintenance window on Friday, June 11, 2021 will be service impacting for US hosted Collaborate Original clients. Collaborate Ultra will not be affected.
Resolved Issue: Collaborate Anonymous dial-in calls are repeatedly disconnected
Known IssueJun 01, 2021
Article #: 000075577
—When dialing into a Collaborate session using the Anonymous dial-in option, the call will disconnect and reconnect repeatedly throughout the session. In-session audio and the in-session teleconference PIN options remain fully functional.
Collaborate Ultra Version 21.10 Release
Support Bulletin/Security AdvisoryMay 27, 2021
Article #: 000075590
—We are pleased to announce the upcoming release of Collaborate Ultra version 21.10 on June 10, 2021.
Collaborate Ultra Large Event Request
Product DocumentationMay 24, 2021
Article #: 000053340
—A Collaborate Ultra Large Event is defined as a session consisting of 250 - 500 concurrent users.  Many customers can now configure their own Large Event sessions using the steps provided in this article. Clients no longerCustomers that do not have the option to configure their own Large Event sessions can request a Large Event by submitting a support case to the Collaborate Support team. We require at least 2 business days prior notice to prepare for the event. Please use this article to plan a successful Large Event for Collaborate Ultra.
Known Issue: Setting the Speaker Volume slider to 1% in-session produces audio equal to the 100% setting.
Known IssueMay 21, 2021
Article #: 000075374
—When the Speaker Volume slider in the Collaborate Ultra settings is adjusted to 1%, the output volume matches the 100% setting.
Known Issue: Flickering / rendering issues when sharing the Google Earth Pro app via Firefox in Blackboard Collaborate Ultra
Known IssueMay 21, 2021
Article #: 000075383
—Users have reported that when Application Sharing the Google Earth Pro app via Firefox in Blackboard Collaborate Ultra, the app is some times rendered incorrectly or produces a flickering effect.