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  • Collaborate with the Ultra experience November 2017 Update
    Support Bulletin/Security Advisory —Oct 19, 2017

    Article No. #: 000047674 —We are pleased to announce the upcoming release of Collaborate with the Ultra experience November update.

  • Collaborate with the Ultra experience Hotfix - October 18, 2017 or October 19, 2017
    Support Bulletin/Security Advisory —Oct 17, 2017

    Article No. #: 000047660 —Blackboard will be performing an emergency hotfix at our AU, CA, EU and US data centers.

  • Ultra Experience- System Requirements for Collaborate with the Ultra Experience
    Supported Technologies —Oct 13, 2017

    Article No. #: 000040373 —Supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Collaborate with the Ultra experience.

  • AMS1 Client Impacting Infrastructure Maintenance October 15, 2017
    Support Bulletin/Security Advisory —Oct 13, 2017

    Article No. #: 000047647 —Upcoming data center maintenance. This maintenance window will be service impacting.

  • Ultra Experience: Participants Lose Permissions when Moderator not in Ultra Session
    Known Issue —Oct 11, 2017

    Article No. #: 000047475 —Participants in a Collaborate with the Ultra experience session will lose all (audio/video/chat/whiteboard) permissions when there is no Moderator in the session. This article provides a workaround to enable participant permissions.

  • Clicking the Upload New button for Plan/Whiteboard files via SAS causes Java to lock up
    Known Issue —Oct 11, 2017

    Article No. #: 000047622 —Clicking the Upload New button for Plan/Whiteboard files via SAS causes Java to lock up.

  • Mobile (iOS) - System Requirements for Blackboard Collaborate Mobile (iOS) Web Conferencing
    Supported Technologies —Oct 10, 2017

    Article No. #: 000037344 —Supported devices and recommended system specifications for using Blackboard Collaborate mobile (iOS) web conferencing.

  • Collaborate Session Administration System (SAS) Hotfix - October 19, 2017 or October 20, 2017
    Support Bulletin/Security Advisory —Oct 10, 2017

    Article No. #: 000047624 —Blackboard will be performing a hotfix at our AU, CA, EU and US data centers.

  • TLS 1.0 is being Deprecated by Salesforce on November 11, 2017
    Support Bulletin/Security Advisory —Oct 06, 2017

    Article No. #: 000043406 —TLS 1.0 is being Deprecated by Salesforce on November 11, 2017. Users that are using TLS 1.0 encryption protocol within their browser will not be able to access Behind the Blackboard on or after this date. Please review the details of this Support Bulletin and the documentation that is provided for instructions on how to update your browser settings in order to avoid problems accessing Behind the Blackboard after November 11, 2017.

  • Blackboard Collaborate - First Time Users
    Product Documentation —Oct 05, 2017

    Article No. #: 000037079 —View information for first time users for Blackboard Collaborate Web Conferencing, Blackboard Enterprise Instant Messaging, Blackboard Collaborate Voice Authoring,Session Administration System (SAS), Publish, and Plan.