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Ultra Experience - Collaborate with the Ultra Experience Networking Information
Product DocumentationMar 02, 2021
Article #: 000058651
—This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.
Action Required: Switch to Cloudflare CDN for Collaborate recording streaming
Support Bulletin/Security AdvisoryMar 02, 2021
Article #: 000075276
—In middle to late March, 2021 (new dates to be announced), Blackboard Collaborate will be switching to Cloudflare CDN (content delivery network) for temporary caching when streaming recordings. Your hosting location will not change.
Upcoming Webinar: Blackboard Collaborate Roadmap
Support Bulletin/Security AdvisoryMar 02, 2021
Article #: 000075296
—Blackboard is excited to share with you the roadmap for Blackboard Collaborate.  The new Video Gallery view, improved captioning capabilities, and much more is on the horizon.  Register today and join our Product Management team as they reveal the latest updates on Blackboard Collaborate and answer your questions.
Known Issue/Investigation in Progress: Intermittent issues with audio and video in some breakout groups
Known IssueFeb 26, 2021
Article #: 000075201
—Members of some breakout groups are unable to hear each other's audio or see each other's video. This issue does not affect all breakout groups and does not occur for all sessions.
Plans to Phase out Blackboard Collaborate Original Regionally
Support Bulletin/Security AdvisoryFeb 24, 2021
Article #: 000071428
—With the strong global adoption of Collaborate Ultra, Blackboard has made the strategic decision to phase out Collaborate Original.  As of May 1, 2020, Collaborate Original will no longer be available in Sydney, which serves clients in the Asia-Pacific (APAC) region.  As of August 1, 2020, Collaborate Original will no longer be available to clients hosted in Calgary, which primarily serves clients in Canada, and some clients in Latin America, Europe, AMEA, and North America regions.  As the go-forward strategy, we are encouraging all clients using Collaborate Original to transition to Collaborate Ultra. 
Collaborate Ultra Version 21.04 Release
Support Bulletin/Security AdvisoryFeb 23, 2021
Article #: 000075302
—We are pleased to announce the upcoming release of Collaborate Ultra version 21.04 on March 11, 2021.
Unable to download Collaborate Ultra recordings on mobile devices.
Known IssueFeb 17, 2021
Article #: 000075254
—Collaborate Ultra recordings cannot be downloaded via the Recording menu on mobile devices. This article provides instructions to download an mp4 file of applicable Collaborate Ultra recordings.
Web Conferencing Original Experience - First Time Users
Product DocumentationFeb 17, 2021
Article #: 000073403
—Verify your system requirements and view web conferencing product documentation so your first session is successful.
Leveraging the Collaborate Support Chatbot
Support Bulletin/Security AdvisoryFeb 12, 2021
Article #: 000075266
—This article outlines our plan to leverage the Collaborate support chatbot to provide an improved support experience for end users and institutions.