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  • Collaborate Ultra - File and Recording Storage FAQ
    Product Documentation —Jul 02, 2020

    Article No. #: 000040384 —This FAQ answers questions about Collaborate Ultra file and recording storage.

  • Collaborate Ultra - Upcoming changes to default behavior of recording sharing
    Support Bulletin/Security Advisory —Jul 02, 2020

    Article No. #: 000052462 —This article describes the new secure recording links feature that will be released in Collaborate Ultra version 20.13.

  • Collaborate Ultra Version 20.13 Release
    Support Bulletin/Security Advisory —Jun 30, 2020

    Article No. #: 000052506 —We are pleased to announce the upcoming release of Collaborate Ultra version 20.13 on July 15 - July 16, 2020.

  • Collaborate Ultra Client Impacting Infrastructure Maintenance on July 9, 2020
    Support Bulletin/Security Advisory —Jun 30, 2020

    Article No. #: 000052504 —Upcoming scheduled infrastructure maintenance. The scheduled maintenance windows on Thursday, July 9, 2020 for each region will be service impacting to Collaborate Ultra clients.

  • Collaborate Ultra - Server not sending user audio if AppShare is sharing audio
    Known Issue —Jun 23, 2020

    Article No. #: 000052454 —Collaborate Ultra - Moderators/presenters are unable to hear users when application sharing the Chrome tab in a session. Users will be muted. Once appshare is over, users can then be heard again.

  • Ultra Experience - Collaborate with the Ultra Experience Networking Information
    Product Documentation —Jun 18, 2020

    Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

  • Known Issue - Collaborate Ultra users may notice readability changes when drawing on the whiteboard with the pencil tool
    Known Issue —Jun 17, 2020

    Article No. #: 000052456 —Collaborate Ultra users may notice readability changes when drawing on the whiteboard with the pencil tool.

  • Collaborate Original: How to Download Legacy Recordings
    Support Bulletin/Security Advisory —Jun 16, 2020

    Article No. #: 000052052 —As previously communicated, Blackboard is planning to phase out Collaborate Original regionally in the four (4) managed hosted data centers. Review this article to view important dates and instructions on how to download recordings.

  • Plans to Phase out Blackboard Collaborate Original Regionally: FAQ
    Troubleshooting/Informational —Jun 16, 2020

    Article No. #: 000051000 —Blackboard is phasing out Collaborate Original.  This will be done regionally, starting in Sydney, which serves clients in the Asia-Pacific (APAC) region. 

  • Plans to Phase out Blackboard Collaborate Original Regionally
    Support Bulletin/Security Advisory —Jun 16, 2020

    Article No. #: 000051001 —With the strong global adoption of Collaborate Ultra, Blackboard has made the strategic decision to phase out Collaborate Original.  As of May 1, 2020, Collaborate Original will no longer be available in Sydney, which serves clients in the Asia-Pacific (APAC) region.  As of August 1, 2020, Collaborate Original will no longer be available to clients hosted in Calgary, which primarily serves clients in Canada, and some clients in Latin America, Europe, AMEA, and North America regions.  As the go-forward strategy, we are encouraging all clients using Collaborate Original to transition to Collaborate Ultra.