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  • Ultra Experience- System Requirements for Collaborate with the Ultra Experience
    Supported Technologies —Apr 21, 2017

    Article No. #: 000040373 —Supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Collaborate with the Ultra experience.

  • Collaborate with the Ultra experience Crashes when using Chrome 58 with our Application Sharing and Video features.
    Support Bulletin/Security Advisory —Apr 21, 2017

    Article No. #: 000045837 —Session crashes when using Chrome 58 with our Application Sharing and Video features.

  • Chrome 58 Stable (PC, MAC) causing web browser tab to crash under certain circumstances when using Collaborate Ultra
    Known Issue —Apr 21, 2017

    Article No. #: 000045835 —When using Chrome 58, browser tab may crash under certain circumstances.

  • Error:Unable to launch application: Qustodio
    Product Documentation —Apr 20, 2017

    Article No. #: 000042294 —Qustodio application is giving an error message

  • Collaborate with the Ultra experience May 2017 Update
    Support Bulletin/Security Advisory —Apr 19, 2017

    Article No. #: 000045812 —We are pleased to announce the upcoming release of Collaborate with the Ultra experience May update.

  • Mac Facetime HD Cameras not recognized in BBIM
    Known Issue —Apr 19, 2017

    Article No. #: 000045809 —MacBook Air and MacBook Pro Facetime HD cameras not being recognized in BBIM.

  • Application Sharing Shuts Down when Network Connection is not Optimal
    Known Issue —Apr 19, 2017

    Article No. #: 000045810 —When using Application Sharing in Collaborate with the Ultra Experience, it suddenly shuts down. 

  • Collaborate Original Server and Client Update - Postponed
    Support Bulletin/Security Advisory —Apr 19, 2017

    Article No. #: 000043691 —Blackboard Collaborate will be releasing Collaborate Original 12.6.8 Server and Client updates for US and CA on April 23, 2017

  • Ultra Experience - HTML 5 Web Socket Test for Network Troubleshooting
    Product Documentation —Apr 18, 2017

    Article No. #: 000040604 —Collaborate with the Ultra experience requires a HTML 5 Web Socket connection be allowed on browsers and networking appliances such as proxy servers. This article walks users through testing if a Web Socket connection is working on their network.

  • Ultra Experience - Collaborate with the Ultra Experience Networking Information
    Product Documentation —Apr 17, 2017

    Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.