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  • Collaborate Ultra - FAQ: I am in a session with no other users or no instructor
    Product Documentation —Sep 18, 2020

    Article No. #: 000052743 —This FAQ answers questions about what to check when a user finds themselves in a Collaborate Ultra session alone or without the instructor

  • Collaborate Original: How to Download Legacy Recordings
    Support Bulletin/Security Advisory —Sep 09, 2020

    Article No. #: 000052052 —As previously communicated, Blackboard is planning to phase out Collaborate Original regionally in the four (4) managed hosted data centers. Review this article to view important dates and instructions on how to download recordings.

  • Collaborate Ultra - Error: Wrong session time shown
    Product Documentation —Sep 04, 2020

    Article No. #: 000052702 —This article covers how to troubleshoot issues where a single user believes they are seeing the Collaborate Ultra session time displayed at the wrong time.

  • Collaborate Original Error: The specified procedure cannot be found.
    Product Documentation —Aug 25, 2020

    Article No. #: 000052679 —When launching a Collaborate Original session, some Windows users may receive the error: The specified procedure cannot be found. This article provides instructions to resolve this error.

  • Collaborate Ultra Version 20.16 Release
    Support Bulletin/Security Advisory —Aug 25, 2020

    Article No. #: 000052677 —We are pleased to announce the upcoming release of Collaborate Ultra version 20.16 on September 10, 2020.

  • Collaborate Original Client Impacting Infrastructure Maintenance on August 22, 2020
    Support Bulletin/Security Advisory —Aug 14, 2020

    Article No. #: 000052617 —The scheduled maintenance windows on Saturday, August 22, 2020 will be service impacting for Europe and US hosted Collaborate Original clients.

  • Collaborate Ultra - Upcoming changes to default behavior of recording sharing
    Support Bulletin/Security Advisory —Aug 12, 2020

    Article No. #: 000052462 —This article describes the new secure recording links feature that will be released in Collaborate Ultra version 20.16.

  • Salesforce IP Addresses and Domains to Whitelist
    Troubleshooting/Informational —Aug 11, 2020

    Article No. #: 000042008 —In order to ensure that Blackboard clients receive all case communications and support related emails through Behind the Blackboard, clients need to whitelist the Salesforce IP addresses and Domains outlined in this article.

  • Collaborate Ultra - Known Issue: Participants see a black screen when application sharing Apple's KeyNote
    Known Issue —Aug 11, 2020

    Article No. #: 000052638 —Collaborate Ultra Participants will see a black or green screen when the Moderator tries to application share Apple's Keynote on their Mac. KeyNote has permissions that need to be enabled to allow it to be shared.

  • Collaborate Ultra Large Event Request
    Product Documentation —Aug 07, 2020

    Article No. #: 000050312 —A Collaborate Ultra Large Event is defined as a session consisting of 250 - 500 concurrent users.  Many customers can now configure their own Large Event sessions using the steps provided in this article. Clients no longerCustomers that do not have the option to configure their own Large Event sessions can request a Large Event by submitting a support case to the Collaborate Support team. We require at least 2 business days prior notice to prepare for the event. Please use this article to plan a successful Large Event for Collaborate Ultra.