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Temporary interruption of Video Recording Feedback in Blackboard Learn Assignment Grading on November 25th, 2021
Support Bulletin/Security AdvisoryNov 22, 2021
Article #: 000076070
—Temporary interruption of Video Recording Feedback in Blackboard Learn Assignment Grading on November 25, 2021.
Collaborate Version 21.22 Release
Support Bulletin/Security AdvisoryNov 19, 2021
Article #: 000076064
—We are pleased to announce the upcoming release of Collaborate version 21.22 on Thursday, December 9, 2021.
Known Issue/Investigating: Slides appear white in some Collaborate recordings
Known IssueNov 18, 2021
Article #: 000076058
—Some recordings created on or after November 11, 2021 display blank white pages during playback where slide content appeared during the live session. Affected recordings are playable, including audio and video, but slides are not visible during playback. Slide content cannot be added back into affected recordings. We apologize for any inconvenience that this has caused.
Known Issue: The Blackboard Learn attendance tool is missing marks for some course members that did not attend a Collaborate session.
Known IssueNov 12, 2021
Article #: 000076043
—On rare occasions, some course members that did not attend a Collaborate session are not appropriately marked as absent in the Blackboard Learn attendance tool.
Known Issue/Investigating: Some Collaborate EU hosted recordings created on November 11, 2021 are missing whiteboard content
Known IssueNov 12, 2021
Article #: 000076040
—Some recordings created on November 11, 2021 in the EU (eu.bbcollab.com) region are missing whiteboard content. Missing content cannot be recovered. We apologize for any inconvenience that this has caused.
Collaborate - Low speaker volume in Collaborate when using iOS 15 and Safari 15
Known IssueNov 08, 2021
Article #: 000076023
—Collaborate users on iOS 15 and Safari 15 are experiencing low speaker volume that may make it hard to hear the Collaborate session.
Installing and Configuring the Collaborate Ultra Moodle Plugin
Product DocumentationOct 27, 2021
Article #: 000071098
—This article contains instructions for downloading and installing the Collaborate Ultra Moodle Plugin.
Collaborate Version 21.20 Release
Support Bulletin/Security AdvisoryOct 27, 2021
Article #: 000075993
—We are pleased to announce the upcoming release of Collaborate version 21.20 on Thursday, November 11, 2021.
Known Issue: Uploading animated GIF files produces a series of still images.
Known IssueOct 26, 2021
Article #: 000075974
—Uploading animated GIF files to Collaborate sessions will produce a series of still images rather than a single animation. This article provides information to workaround the behaviour.