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Plans to Phase out Blackboard Collaborate Original Regionally
Support Bulletin/Security AdvisoryNov 24, 2020
Article #: 000071428
—With the strong global adoption of Collaborate Ultra, Blackboard has made the strategic decision to phase out Collaborate Original.  As of May 1, 2020, Collaborate Original will no longer be available in Sydney, which serves clients in the Asia-Pacific (APAC) region.  As of August 1, 2020, Collaborate Original will no longer be available to clients hosted in Calgary, which primarily serves clients in Canada, and some clients in Latin America, Europe, AMEA, and North America regions.  As the go-forward strategy, we are encouraging all clients using Collaborate Original to transition to Collaborate Ultra. 
Collaborate Ultra Large Event Request
Product DocumentationNov 23, 2020
Article #: 000053340
—A Collaborate Ultra Large Event is defined as a session consisting of 250 - 500 concurrent users.  Many customers can now configure their own Large Event sessions using the steps provided in this article. Clients no longerCustomers that do not have the option to configure their own Large Event sessions can request a Large Event by submitting a support case to the Collaborate Support team. We require at least 2 business days prior notice to prepare for the event. Please use this article to plan a successful Large Event for Collaborate Ultra.
Collaborate Original 12.6 - Known Issue: MacOS Big Sur (11.0) users may not be able to join sessions or view recordings
Known IssueNov 20, 2020
Article #: 000075035
—Some Blackboard Collaborate Original 12.6 MacOS Big Sur (11.0) users have reported that they are unable to join sessions or view recordings using the Launcher. Users may receive an eXtra report error, security error, or other error.
Collaborate Ultra Version 20.22 Release
Support Bulletin/Security AdvisoryNov 18, 2020
Article #: 000075020
—We are pleased to announce the upcoming release of Collaborate Ultra version 20.22 on December 10, 2020.
Resources for Understanding and Managing Your Usage and Storage Entitlements
Other ResourceNov 01, 2020
Article #: 000072055
—As your partner, Blackboard aims to help you understand and efficiently manage your teaching and learning environment. In this article, we have gathered together in one place a number of resources that can help institutional technology leaders and administrators manage their Blackboard usage and storage entitlements.
Salesforce & Behind the Blackboard Scheduled Maintenance: Saturday, October 31, 2020
Support Bulletin/Security AdvisoryOct 29, 2020
Article #: 000073042
—On Saturday, October 31, 2020, Blackboard will be conducting scheduled maintenance that will affect Behind the Blackboard.  This maintenance will begin at approximately 8:30 am US Eastern Standard Time (EST), and is expected to continue until approximately 1:30 pm US EST on Saturday, October 31, 2020.
Contingency plan to temporarily disable specific Blackboard Collaborate features to sustain unprecedented global adoption
Support Bulletin/Security AdvisoryOct 28, 2020
Article #: 000056896
—This article outlines our contingency plan to temporarily disable specific Blackboard Collaborate features to sustain unprecedented global adoption.
Web Conferencing Original Experience - First Time Users
Product DocumentationOct 28, 2020
Article #: 000073403
—Verify your system requirements and view web conferencing product documentation so your first session is successful.
Error: subscript used on non-accessible variable
Product DocumentationOct 28, 2020
Article #: 000064637
—Some users have reported receiving the following error when launching a Blackboard Collaborate Original session. Error: subscript used on non-accessible variable. This article provides instructions to resolve the error.
AMS1 Potential Impacting Infrastructure Maintenance November 6, 2020
Support Bulletin/Security AdvisoryOct 23, 2020
Article #: 000073032
—This upcoming scheduled infrastructure maintenance window has the potential to be service impacting for Collaborate Original clients hosted at our AMS1 (Amsterdam Hosted) data center.