Skip Navigation

Knowledge Base Search


Filter Your Results

Article Types

  • Ultra Experience - Collaborate with the Ultra Experience Networking Information
    Product Documentation —Aug 17, 2018

    Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

  • Blackboard Collaborate Ultra - Amazon Web Services (AWS) migration for Collaborate with the Ultra Experience sessions
    Support Bulletin/Security Advisory —Aug 17, 2018

    Article No. #: 000049414 —We are pleased to announce that Blackboard Collaborate with the Ultra Experience will be migrating to Amazon Web Services (AWS) over the next few weeks. Please read the following article for more information.

  • SYD1 - Collaborate Ultra Client Impacting Maintenance - August 18, 2018
    Support Bulletin/Security Advisory —Aug 16, 2018

    Article No. #: 000049431 —Blackboard will be performing emergency scheduled maintenance on Collaborate Ultra hosted in Sydney, Australia (SYD1) on August 18th, 2018.

  • Collaborate Ultra session timer is now available!
    Support Bulletin/Security Advisory —Aug 09, 2018

    Article No. #: 000049396 —Collaborate Ultra session timer is now available!

  • Known Issue: Collaborate Ultra session attendees using Firefox version 61 and above cannot be heard
    Known Issue —Aug 07, 2018

    Article No. #: 000049214 —Due to a Mozilla bug introduced in Firefox version 61, Collaborate Ultra session attendees using Firefox version 61 and above cannot be heard by other session attendees.

  • CAL1 Potential Impacting Infrastructure Maintenance Aug 10, 2018
    Support Bulletin/Security Advisory —Aug 03, 2018

    Article No. #: 000049360 —Upcoming data center maintenance. This maintenance window has the potential to be service impacting.

  • Error: Application Error - Unable to launch the application.
    Product Documentation —Aug 02, 2018

    Article No. #: 000049358 —Attempting to launch .COLLAB files generated prior to the Web Conferencing 12.6.9 release on macOS will return an error that reads: "Application Error - Unable to launch the application."

  • Known Issue: The Blackboard Collaborate Launcher application v1.4 for macOS does not prompt users to update the application when launching a session or recording.
    Known Issue —Aug 02, 2018

    Article No. #: 000049357 —The Blackboard Collaborate Launcher application v1.5 for macOS was recently released. macOS systems running v1.4 of the launcher are not prompting users to upgrade to the new version as expected when launching sessions or recordings.

  • Ultra Experience: Sharing Office Applications (just the application) using Firefox 61 on Windows doesn't work as expected
    Known Issue —Aug 01, 2018

    Article No. #: 000049278 —Sharing Office Applications (Just an Application) does not always work as expected on Windows

  • Known Issue: Collaborate Original sessions fail to launch on macOS when the zoom accessibility feature is engaged
    Known Issue —Aug 01, 2018

    Article No. #: 000049290 —Users engaging the zoom accessibility feature on macOS are unable to launch Collaborate with the Original experience sessions. This article provides steps to work around this issue.