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  • Known Issue: Safari Missing Microphone Selection in Collaborate Ultra
    Known Issue —Sep 13, 2019

    Article No. #: 000050741 —In Safari there is no selection for choosing a microphone so it will use the default microphone.

  • Diploma End of Life - December 31, 2019
    Support Bulletin/Security Advisory —Sep 13, 2019

    Article No. #: 000049915 —Blackboard will be providing only operational support and services for existing test banks after June 30, 2019. Blackboard will be ending all support and services for the Diploma product by December 31, 2019. Please review the original support bulletin for additional details.

  • Ultra Experience: Mac OS and iOS Mobile - Audio Notifications are not heard on Safari 12 browser
    Known Issue —Sep 12, 2019

    Article No. #: 000051160 —Users are unable to hear audio notifications on Safari 12 in a Collaborate Ultra session. This article provides a workaround on Mac OS but unfortunately, it is not applicable for iOS mobile.

  • Collaborate Original Large Event Request
    Product Documentation —Sep 10, 2019

    Article No. #: 000036638 —A Collaborate Original large event is defined as a session with an anticipated attendance of between 500 - 1000 concurrent users for Blackboard Collaborate Web Conferencing v12.6. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • Collaborate Ultra Large Event Request
    Product Documentation —Sep 10, 2019

    Article No. #: 000050312 —A Collaborate Ultra large event is defined as a session between 250 - 500 concurrent users. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event for Collaborate Ultra.

  • Download the Collaborate Launcher Again?
    Product Documentation —Sep 06, 2019

    Article No. #: 000051138 —Sometimes the page to start accessing a Collaborate Original session or recording appears to ask you download the Collaborate Launcher when you have already installed it.

  • Web Conferencing - System Requirements for Blackboard Collaborate Web Conferencing 12.6
    Supported Technologies —Sep 05, 2019

    Article No. #: 000037388 —Supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Blackboard Collaborate web conferencing 12.6.

  • Web Conferencing - Unable to run Collaborate Original on Chromebook (Chrome OS)
    Product Documentation —Sep 05, 2019

    Article No. #: 000051105 —User is unable to install/run the Blackboard Collaborate Launcher on Chromebook (Chrome OS)

  • Plans to Phase out Blackboard Collaborate Original Regionally: FAQ
    Troubleshooting/Informational —Sep 04, 2019

    Article No. #: 000051000 —Blackboard is phasing out Collaborate Original.  This will be done regionally, starting in Sydney, which serves clients in the Asia-Pacific (APAC) region. 

  • Plans to Phase out Blackboard Collaborate Original Regionally
    Support Bulletin/Security Advisory —Sep 04, 2019

    Article No. #: 000051001 —With the strong global adoption of Collaborate Ultra, Blackboard has made the strategic decision to phase out Collaborate Original.  As of May 1, 2020, Collaborate Original will no longer be available in Sydney, which serves clients in the Asia-Pacific (APAC) region.  As of August 1, 2020, Collaborate Original will no longer be available to clients hosted in Calgary, which primarily serves clients in Canada, and some clients in Latin America, Europe, AMEA, and North America regions.  As the go-forward strategy, we are encouraging all clients using Collaborate Original to transition to Collaborate Ultra.