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  • VA2 Potential Impacting Infrastructure Maintenance July, 26 2019
    Support Bulletin/Security Advisory —Jul 18, 2019

    Article No. #: 000050923 —Upcoming infrastructure maintenance window. This maintenance window will have the potential to be service impacting to our Collaborate Original clients hosted at our VA2 data center.

  • SDY1 Client Impacting Infrastructure Maintenance July, 19 2019
    Support Bulletin/Security Advisory —Jul 11, 2019

    Article No. #: 000050896 —Upcoming data center maintenance. This scheduled maintenance window will be service impacting to our Collaborate Original clients hosted at our SYD1 data center.

  • Ultra Experience - Collaborate with the Ultra Experience SAS Functionality FAQ's
    Product Documentation —Jul 04, 2019

    Article No. #: 000040452 —This FAQ answers questions about switching to Collaborate with the Ultra experience, returning to Collaborate Classic View and scheduling/launching/reporting sessions using Collaborate with the Ultra experience.

  • Collaborate Ultra Browser Maintenance
    Product Documentation —Jul 04, 2019

    Article No. #: 000042969 —When using Collaborate with the Ultra experience you may come across issues where clearing the browser cache does not resolve the issue, resetting the browser can help with this.

  • Ultra Experience: Participants Lose Permissions when Moderator not in Ultra Session
    Known Issue —Jul 04, 2019

    Article No. #: 000047475 —Participants in a Collaborate with the Ultra experience session will lose all (audio/video/chat/whiteboard) permissions when there is no Moderator in the session. This article provides a workaround to enable participant permissions.

  • Collaborate Ultra Browser Maintenance - Clearing Cache
    Product Documentation —Jul 04, 2019

    Article No. #: 000042621 —Directions on how to clear browser cache for users using Collaborate Ultra.

  • Ultra Experience LTI - Error: Spinning Purple Loading wheel for Collaborate Ultra Scheduler
    Product Documentation —Jul 04, 2019

    Article No. #: 000043596 —When a user clicks on the Blackboard Collaborate Ultra LTI external tool or the Collaborate Ultra building block tool using a browser that has blocked 3rd party cookies the user will see a spinning purple circle and the Blackboard Collaborate Ultra Scheduler page never fully loads.

  • AMS1 Client Impacting Infrastructure Maintenance July 12, 2019
    Support Bulletin/Security Advisory —Jul 04, 2019

    Article No. #: 000050878 —Upcoming data center maintenance. This scheduled maintenance window will be service impacting to our Collaborate Original clients hosted at our AMS1 data center.

  • Collaborate with the Ultra experience July 2019 Update
    Support Bulletin/Security Advisory —Jul 04, 2019

    Article No. #: 000050816 —We are pleased to announce the upcoming release of Collaborate with the Ultra experience July 2019 update.

  • Retrieving Collaborate Original Recordings in Moodle
    Product Documentation —Jul 03, 2019

    Article No. #: 000039736 —This document provides instructions on how to retrieve recordings, if they do not automatically appear in Moodle.