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  • Collaborate Ultra Non-Impacting Infrastructure Maintenance April 9, 2020 - No Downtime
    Support Bulletin/Security Advisory —Apr 03, 2020

    Article No. #: 000052201 —Upcoming scheduled infrastructure maintenance. This maintenance will NOT to be service impacting. - NO DOWNTIME.

  • Collaborate Ultra Large Event Request
    Product Documentation —Apr 03, 2020

    Article No. #: 000050312 —A Collaborate Ultra large event is defined as a session between 250 - 500 concurrent users. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 2 business days prior notice to prepare for the event. Please use this KBA to plan a successful large event for Collaborate Ultra.

  • Collaborate Ultra: Troubleshooting Audio/Video quality issues
    Product Documentation —Mar 31, 2020

    Article No. #: 000042098 —This article provides instructions on how to troubleshoot Audio and Video issues in a Collaborate Ultra session.

  • Ultra Experience - Mac OS 10.15 Catalina users are unable to appshare
    General Article —Mar 31, 2020

    Article No. #: 000052024 —Users running Mac OS 10.15 Catalina may experience issues starting appshare while using Ultra.

  • Available Resources to Assist Clients in Preparing for COVID-19 Contingency Planning
    Support Bulletin/Security Advisory —Mar 31, 2020

    Article No. #: 000052105 —Blackboard is aware that due to the 2019 Novel Coronavirus (COVID-19), many institutions, like yours, have already or are planning to increase their online teaching presence to ensure continuity of education. We have developed several helpful resources that you can leverage to assist you with your planning.

  • Collaborate Ultra Client Impacting Infrastructure Maintenance March 25, 2020 - March 28, 2020
    Support Bulletin/Security Advisory —Mar 27, 2020

    Article No. #: 000052161 —Upcoming unplanned infrastructure maintenance. These unplanned maintenance windows will be service impacting to all Collaborate Ultra regions.

  • Collaborate Telephony Issues: Users are Sometimes Unable to Join Collaborate Session via the Telephone
    Support Bulletin/Security Advisory —Mar 26, 2020

    Article No. #: 000052159 —Some of our users may occasionally experience a busy or unavailable signal when trying to join a session via their phone.

  • Known Issue: Chrome, Firefox and Safari Browsers Blocking SAS Java Applets
    Known Issue —Mar 25, 2020

    Article No. #: 000040427 —Beginning with Google Chrome version 42, Firefox version 52 and Safari version 12, these browsers will not load the Java Applets used in the SAS (Session Administration System).

  • Collaborate Ultra - Users attending sessions on some iOS devices cannot see edits made to the Collaborate Ultra Whiteboard
    Known Issue —Mar 25, 2020

    Article No. #: 000052051 —Users attending Collaborate Ultra sessions on some iOS devices cannot see edits made to the Collaborate Ultra Whiteboard.

  • Blackboard Data Solutions in Response to COVID-19
    Support Bulletin/Security Advisory —Mar 23, 2020

    Article No. #: 000052145 —Blackboard is aware that due to the 2019 Novel Coronavirus (COVID-19), many institutions, like yours, have already or are planning to increase their online teaching presence to ensure continuity of education.