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  • Cancelled - Collaborate Original Client Impacting Infrastructure Maintenance November 23, 2019
    Support Bulletin/Security Advisory —Nov 19, 2019

    Article No. #: 000051588 —Upcoming Blackboard Session Administration System (SAS) maintenance on November 23, 2019 has been cancelled.

  • Blackboard Support Case Severity Levels
    Other Resource —Nov 11, 2019

    Article No. #: 000013664 —This article details the case severity levels that can be assigned to a case.

  • Blackboard Client Support Services Guides
    Other Resource —Nov 11, 2019

    Article No. #: 000013656 —Learn about the services offered by Blackboard.

  • Blackboard Client Support Escalation Procedures
    Other Resource —Nov 10, 2019

    Article No. #: 000013659 —Blackboard Client Support Escalation Procedures and Phone Numbers.

  • What to Do the First Time you Log into Behind the Blackboard
    Announcement —Nov 09, 2019

    Article No. #: 000013535 —This document contains suggestions for getting started using Behind the Blackboard. Taking these steps will help you to personalize the system for your continued use.

  • Client Support Phone Numbers
    Other Resource —Nov 09, 2019

    Article No. #: 000013658 —This article contains information for contacting Blackboard Learn Client Support, Blackboard Analytics Client Support, Client Support, Blackboard Collaborate Client Support, Open LMS Client Support, Blackboard Open Content, Payments (Cashnet) Client Support, and Xythos Client Support.

  • Diploma End of Life - December 31, 2019
    Support Bulletin/Security Advisory —Nov 05, 2019

    Article No. #: 000049915 —In October 2019, Apple released a new OS release, 10.15 - Catalina.  This OS update effectively ends support for 32 bit apps such as Diploma.  Users attempting to install or use Diploma will see a message that the "App" needs to be updated. Blackboard is discontinuing support for Diploma December 31st, 2019 and will not be updating Diploma to a 64 bit app.

  • Collaborate with the Ultra experience November 2019 Update
    Support Bulletin/Security Advisory —Oct 30, 2019

    Article No. #: 000051491 —We are pleased to announce the upcoming release of Collaborate with the Ultra experience November 2019 update.

  • Known Issue: macOS Catalina (10.15) Users are Unable to use Webcams in Collaborate Original Sessions
    Known Issue —Oct 25, 2019

    Article No. #: 000051324 —macOS users that have upgraded their operating system to 10.15 Catalina are unable to use their webcam in Blackboard Collaborate Original sessions.

  • How to allow access to your microphone on Windows 10
    General Article —Oct 22, 2019

    Article No. #: 000051331 —If you’re having audio problems in your session, the following steps may help resolve these issues.