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  • Ultra: "Error loading player. No playable sources found" when using WebDiscover search toolbar
    General Article —Apr 24, 2019

    Article No. #: 000050620 —When a user tries to access an Ultra recording using WebDiscover toolbar, they receive the following error message; Error loading player. No playable sources found.

  • CAL1, VA2, SYD1 and AMS1 - Upcoming Non Impacting Infrastructure Maintenance
    Support Bulletin/Security Advisory —Apr 11, 2019

    Article No. #: 000050541 —Blackboard Collaborate will be performing non impacting infrastructure maintenance at our CAL1, VA2, SYD1 and AMS1 data centers. During these maintenance windows Blackboard will be performing Ontap Upgrades.

  • Known Issue - Video appears sideways in Collaborate Ultra session when using the Edge Web Browser
    Known Issue —Apr 03, 2019

    Article No. #: 000050542 —Video appears sideways in Collaborate Ultra session when using the Edge Web Browser.

  • Known Issue - Users launching Collaborate Ultra sessions with the Edge web browser may not hear audio in session.
    Known Issue —Apr 03, 2019

    Article No. #: 000050539 —Users launching Collaborate Ultra sessions with the Edge web browser may not hear audio in session.

  • Collaborate with the Ultra experience April 2019 Update
    Support Bulletin/Security Advisory —Apr 03, 2019

    Article No. #: 000050523 —We are pleased to announce the upcoming release of Collaborate with the Ultra experience April 2019 update.

  • Collaborate Ultra Client Impacting Hotfix April 4, 2019
    Support Bulletin/Security Advisory —Apr 02, 2019

    Article No. #: 000050529 —Upcoming data center hotfix. This hotfix will be service impacting.

  • CAL1 Client Impacting Infrastructure Maintenance April 6, 2019
    Support Bulletin/Security Advisory —Mar 28, 2019

    Article No. #: 000050520 —Upcoming data center maintenance. This emergency maintenance window will be service impacting to our Collaborate Original clients hosted at our CAL1 data center.

  • Collaborate Ultra - Known Issue: Application sharing the entire desktop in Chrome requires selecting the desktop image even if there is only one screen to select
    Known Issue —Mar 27, 2019

    Article No. #: 000050511 —Collaborate Ultra users using application sharing to share the entire screen in Chrome will now need to select the image of their desktop in the screen selector dialog before they can share, even if they only have one monitor. Otherwise the "Share" button will remain greyed out until the image is selected.

  • How to enable Instructor privileges for custom roles on Blackboard Collaborate Ultra Building Block
    Product Documentation —Mar 27, 2019

    Article No. #: 000050481 —This article provides instructions to enable Instructor privileges for custom roles on the Blackboard Collaborate Ultra Building Block in Blackboard Learn.

  • Known Issue: AirPods and Gear IconX bluetooth earbuds are not compatible with Blackboard Collaborate Original mobile app
    Known Issue —Mar 27, 2019

    Article No. #: 000050427 —AirPods and Gear IconX bluetooth earbuds are not compatible with Blackboard Collaborate Original mobile app.