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  • Collaborate Web Conferencing Hotfix at our AU, CA, EU and US Datacenters on August 22 or August 23
    Support Bulletin/Security Advisory —Aug 21, 2017

    Article No. #: 000047339 —Blackboard will be performing a hotfix at our AU, CA, EU and US datacenters.

  • Installation and Configuration Guide for Collaborate Original LTI integration and Canvas
    Product Documentation —Aug 16, 2017

    Article No. #: 000042097 —This article is written for Canvas administrators and describes how to configure a Canvas instance to use Collaborate Original via an LTI integration.

  • Installation and Configuration Guide for Collaborate with the Ultra experience LTI integration and Canvas
    Product Documentation —Aug 16, 2017

    Article No. #: 000041093 —This article is written for Canvas administrators and describes how to configure a Canvas instance to use Collaborate with the Ultra experience via an LTI integration.

  • Large Event Request
    Product Documentation —Aug 16, 2017

    Article No. #: 000036638 —Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • VA2 - Non Impacting Datacenter Maintenance - August 18, 2017
    Support Bulletin/Security Advisory —Aug 11, 2017

    Article No. #: 000046029 —Upcoming datacenter maintenance. This infrastructure maintenance is not expected to be service impacting.

  • Ultra Experience: SAS Session Attendance for Collaborate Ultra
    General Article —Aug 11, 2017

    Article No. #: 000047319 —Information regarding Session Attendance reporting for Collaborate Ultra sessions in the SAS.

  • AMS1 Non-Impacting Infrastructure Maintenance August 18, 2017
    Support Bulletin/Security Advisory —Aug 09, 2017

    Article No. #: 000047314 —Upcoming datacenter maintenance. This maintenance window is not expected to be service impacting.

  • Web Conferencing recording not showing all slides in Linux
    Known Issue —Aug 08, 2017

    Article No. #: 000047225 —In certain cases during recording playback on Linux systems some Whiteboard slides will not show properly.

  • Web Conferencing – Why are viewers of my Application Sharing session seeing a black box over my shared application?
    Product Documentation —Aug 08, 2017

    Article No. #: 000047265 —This article will provide you will instructions on how to overcome issues with seeing a block box when using the application sharing feature.

  • Web Conferencing - Error: There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run.
    Product Documentation —Aug 08, 2017

    Article No. #: 000038923 —When installing the Blackboard Collaborate Windows Launcher you may encounter the following error: "There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."